Holds and Requests

  1. How do I place a hold on library materials?
  2. How do I place a hold using the online catalogue?
  3. How do I cancel a hold on the online catalogue?
  4. If a book or other material is not available in the Wellington County Library system, is it possible to obtain it?

How do I place a hold on library materials?

A hold is a reservation for a particular item in the library's collection. You must have a valid library card to place a hold.You may place a hold in person at the library, by phone or through the library's online catalogue.When the item becomes available, library staff will contact you by phone. At that point, you are given 5 days to visit the library and pick up the item being held.

How do I place a hold using the online catalogue?

To place a hold:

  1. Find the item you want to place a hold on in the catalogue.
  2. Click on Place Hold.
  3. Type in your library card number and PIN.
  4. Choose the branch you want to pick the item up at.
  5. Click Place Hold.

How do I cancel a hold on the online catalogue?

To cancel a hold:

  1. Select My Account from the rootbar on the home/search page of the catalogue.
  2. Enter your user ID and your PIN.
  3. Under the Holds tab, select the hold(s) you want to cancel.
  4. Click Cancel Holds.
  5. You may also suspend your hold (to pick up at a later date without losing your place in line) or change the pick up location from this screen.

If a book or other material is not available in the Wellington County Library system, is it possible to obtain it?

Yes! Wellington County Library is a member of the province-wide information network INFO and can request materials from other library systems in Ontario. Contact library staff for assistance.