- Resident Services
- Social Services
In the municipal sector, the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) presides over access to information and privacy. MFIPPA states that an individual has a right to access certain information kept by a municipality, and that a municipality must protect the personal and proprietary information in its custody.
MFIPPA contains mandatory and discretionary exemptions that a municipality may use to limit the disclosure of certain records, to ensure that privacy is protected. These exemptions only apply in specific instances, and will determine how much information is provided in response to a request made under MFIPPA.
View or download a complete copy of the Municipal Freedom of Information and Protection of Privacy Act, accessible at the website of the Ontario Information and Privacy Commissioner (IPC)
Someone who is given access to his/her own personal information may request that the County make a correction to that information if he/she believes the information is incorrect. The County will decide whether to make the correction or not. If the information is not corrected, the person may ask that a Statement of Disagreement be attached to the record to indicate that he/she does not believe that the information is accurate.
In processing a request for in formation under MFIPPA, the County incurs certain costs. MFIPPA sets out the following fees:
Other fees may be charged depending on the nature of the request. The Information Coordinator will apprise you in advance of what these fees are in accordance with the Act.
If we believe the request will cost more than $25, we will contact you for approval to proceed with the request or to give you the opportunity to revise your request in order to reduce the costs.
If we believe the request will cost more than $100, we will contact you to request a 50 per cent deposit of the estimated cost before proceeding with the request. No records will be released until all outstanding fees are paid.
If you are not satisfied with the County's response to your request or fee estimate, you may make an appeal to the Information & Privacy Commission (IPC) within 30 days of receipt of the decision letter or fee estimate. Further information regarding appeals can be found on the IPC's website .
Contact the local Towns/Townships on most local municipal services including the following: