Emergency Management

In everyday life, a large-scale emergency or disaster may seem like a remote possibility, but recent events like the 2013 and 1998 ice storm, the September 11 terrorist attacks, SARS, and the 2003 blackout have all increased our awareness of potential disasters, and the need for emergency preparedness. All municipalities, large or small, are vulnerable to major community emergencies like tornadoes, floods, blizzards, and power outages. 

When an emergency of this scale does occur, local municipalities are usually the first level of government to respond. But everyone has a role to play in preparing for disasters. Because local responders may be overwhelmed immediately following a large-scale disaster, we must be prepared to care for ourselves and our loved ones until other resources are available. Government can and will help those who are most in need. But a little bit of planning can go a long way.

Emergency Management Services in Wellington County

Wellington County and its seven member municipalities take an active role in emergency management. Assessing risks, determining if and how to reduce or prevent the risk, preparing for the risk, preparing to manage an emergency event, and preparing to help citizens recover from an emergency event are all part of the process being undertaken. 

An emergency management programme includes the preparation and maintenance of the Emergency Response Plan, undertaking a public awareness program, attending specialized emergency management training, and conducting regular annual emergency exercises to test the Emergency Response Plan. Responding to emergencies often requires a coordinated effort on the part of a number of agencies, both public and private. This coordinated response shall be guided by a select group of individuals known as the Municipal Emergency Control Group. During a community emergency, members of Wellington's Emergency Management Programme Committee will become the Municipal Emergency Control Group, and collectively, will be responsible for managing an emergency event.

View the Emergency Response Plan


The County of Wellington's Emergency Management Committee is comprised of the following:

Warden or alternate

CAO or alternate

County Engineer or alternate

Treasurer or alternate

Home for the Aged Administrator or alternate

Social Services Administrator or alternate

Inspector, Wellington County Police Services

Guelph-Wellington Emergency Medical Services Chief or alternate

Medical Officer of Health for the Wellington Dufferin Guelph Public Health Unit or alternate

Community Emergency Management Coordinator or alternate


Wellington 9-1-1 Service

9-1-1 Service is available in Wellington County. The County of Wellington contracts the Ontario Provincial Police (OPP) in North Bay, Ontario to provide the Public Safety Answering Point for the majority of Wellington 9-1-1 calls.


What happens when you make a 9-1-1 call?

A police dispatcher in North Bay will answer a 9-1-1 call made in Wellington County. A back up 9-1-1 answering service is located in Orillia. OPP staff answering your call in North Bay is referred to as a Call Taker. A Call Taker will ask if you require police, fire or ambulance. Based upon your answer, your call will be transferred to the emergency police, fire or ambulance dispatch agency that you request.

The 9-1-1 data taken from the 9-1-1 call contains key information about the caller but will vary depending upon whether you are calling from a landline, wireless, or internet telephone device. You should know the limitations about the type of information provided depending upon the device used to call 9-1-1. Once the Call Taker at OPP has made the connection with the agency you requested, and they hear the dispatcher's voice, the OPP Caller Taker disconnects from the call, freeing the 9-1-1 line for another call. Your 9-1-1 call is now in the hands of the dispatcher of the emergency service that you requested.


Use 9-1-1


  • When urgent Police assistance is required to report a crime, to save a life, to report a serious traffic accident
  • When urgent Fire assistance is required, such as when you see or smell smoke, see a fire, to save a life
  • When urgent Emergency Medical Services are required to save a life


Text with 9-1-1


Text with 9-1-1 Service for the deaf, hard of hearing and speech impaired (DHHSI) is now available in Wellington County through our contracted 9-1-1 services with the OPP as our Public Safety Answering Point.  Text with 9-1-1 enables individuals of the DHHSI community to communicate with 9-1-1 operators via text message (SMS) during an emergency.


In order to be able to use this service, a member of the DHHSI community must first register for T9-1-1 with their wireless service provider.  You can find out more about this important service and how to register at http://textwith911.ca


You can also review the OPP information card on T9-1-1. Click Here

CRTC recognized for its innovative work on behalf of hearing and speech-impaired Canadians


Do NOT use 9-1-1


  • For general inquiries
  • To inquire about winter road conditions and closures
  • To inquire about traffic concerns
  • For fun or pranks

For more information, follow link to 9-1-1 brochure

For more information on 9-1-1 wireless/cell phone etiquette, follow link to 9-1-1 Postcard


Important non-emergency numbers

Wellington County OPP P 1.888.310.1122 

Ambulance P 519.842.1677 

Fire - Contact your municipal fire department. Follow link to contact information

County of Wellington Emergency Management

536 Wellington Rd. 18


Fergus ON, N1M 2W3

Linda Dickson

Community Emergency Management Coordinator (CEMC)
T 519.846.8058 or 519.837.2600 x3322
C 519.993.0105