- Resident Services
- Social Services
The vast majority of residents at the Terrace are seen by our Medical Director or Attending Physician. If you choose to retain your own physician they must be available to visit you at the Home regularly and have 'on call' support available.
This is a popular question. Yes we do prepare most of our food from scratch. There are some good quality prepared items on the market these days, however most of our entrees and desserts are made on site. We have a priority to make salads on site and once a week our baker prepares baked goods that are used for meals and snacks over the week.
Yes. We welcome family members to join our residents for a meal. We ask folks to book in advance and the cost is minimal.
Since Wellington Terrace is our resident's home we recognize some residents will have varying schedules and preferences. For that reason we don't limit access to residents but rather give family guidance when residents may be occupied with a meal, a favourite activity, or an appointment with one of our clinical staff.
Community Care Access Centre (CCAC) manages the wait list for all long term care homes in the Waterloo Wellington area and across the province. CCAC determines the priority ranking for clients. For more information please refer to the CCAC website.
Yes we do. We can provide palliative support to residents and their loved one without unnecessary transfers to the hospital. Our focus is on resident's comfort including pain and symptom management and supporting families through the end of the life journey.
Our goal is to limit the number of moves a resident makes to avoid unnecessary disruptions to orientation and routines. Each neighbourhood serves residents with like care needs. Occasionally resident's functional ability will change affecting their care level. At that time we may recommend a move to a resident home area where the level of care matches their current needs. That may mean, suitable lift equipment, level of staffing, type of recreational programming, etc
Our residents receive 3 meals a day and between meal snacks which are nutritionally adequate for our residents and which seem to satisfy most. However, a family may bring in a snack beverage, or favourite dish as a special treat. We encourage snack to be consumed at time of visit to ensure perishables are not left in resident room. We are not able to store food specific to residents. Families may also arrange to organize a dinner gathering using our dining room facilities with fridge and stove.
We provide a height adjustable bed, bedside table, lamp, dresser and arm chair. Some enhance these furnishings with their own recliner from home. We do request that residents use our height adjustable bed assigned and not bring one from home. It is important to keep resident's rooms free of clutter from a health and safety perspective and so we can do a thorough job of housekeeping.
Yes, we believe it is very important to visit the long term care home you are applying to. We recommend you meet with CCAC first in order to confirm eligibility for placement. We hold a weekly tour every Thursday at 2:00 p.m., and Friday at 10:00 am. There is no need to book an appointment, tours run every week. If you are unable to attend one of our tour times, please call for an appointment, and we will do our best to accomodate you. For family members who are unable to visit the home a virtual tour of the Home can be watched on the Waterloo Wellington CCAC website under directory.
Yes. We would be happy to provide a chair for a tour of your family member. We believe that the best way to get to know a home is to visit it and meet some of the people. However a handy tool you may want to access is a 'virtual tour' that allow someone to view our home from the computer. CCAC has provided a video for every home in the Waterloo Wellington region.