Applying for Ontario Works

Am I Eligible?

You may qualify for Ontario Works if you meet the following conditions:

  • You live in Ontario
  • Your income and assets do not exceed the allowable limits
  • If you are living with parents and have a child or are not financially dependent on your parents
  • You are over the age of 18, or are over the age of 16 and attending school full time


Application Process

There are two steps involved in the Ontario Works application process:

Step 1 - Screening

There are two ways to apply for Ontario Works:

Option 1 - Phone:   519.837.2670 x 2603  or Toll Free 1.800.265.7294 or TTY 1.800.855.0511

Option 2 - Online at: www.ontario.ca/socialassistance

All of the screening for Ontario Works is completed by intake workers in our main office located at 129 Wyndham Street North in Guelph. If you do not have access to a phone or computer, you can use the phone or a computer in our offices in Guelph or Fergus to apply.

Before applying you should gather the following information about yourself and all of your family members:

  • Proof of date of birth
  • Citizenship and Immigration information  Women on a telephone
  • Social Insurance Number
  • Health Card Number
  • Address details (current and past 12 months)
  • Rent or mortgage details
  • Utilities details (e.g. gas and hydro)
  • Landlord's name and address
  • Bank account information
  • Income and asset information
  • Employment status and history

During the screening you will be asked some questions that will assist in determining your eligibility. This screening could take twenty to forty-five minutes to complete.

Step 2 - Face to Face Interview

If there is potential eligibility for Ontario Works, the intake worker will schedule an appointment for you to come into your local office. You will also be informed of which documents you will need to bring to the interview. During this interview, the Worker will review the details you provided by phone or online, along with the documents you bring to the interview to complete your Ontario Works application.


Interpretation Services

The Ontario Works department is dedicated to ensuring that individuals from all cultural and language backgrounds are able to access necessary services. When required, the services of qualified interpreters are available for most languages, for the face-to-face interview of the Ontario Works application process.