Core Values and Programme Eligibility Criteria

Core Values

Settlement Services staff provide service to individuals in the community while following the principles and values below:

  • Access
  • Cultural sensitivity Youth sitting together
  • Client empowerment 
  • Respect for the individual
  • User-defined services
  • Holistic approach
  • Inclusion
  • Community development
  • Collaboration
  • Accountability
  • Orientating positive change
  • Reliability


Eligibility Requirements

To qualify for the services provided by Settlement Services staff, individuals must meet one of the following criterions:

  • Permanent resident of Canada who has not become a Canadian citizen Father and son
  • Protected persons as defined by Section 95 of the Immigration and Refugee Protection Act
  • Individuals who have been selected, in Canada or overseas, to become permanent residents
  • Convention refugees and protected persons overseas who have been selected for resettlement in Canada
  • Live-in caregivers


Citizenship and Immigration Canada