I don’t agree with my Property Assessment, what can I do?

What are the fees and charges for County Services?

How are my Property Taxes Calculated?

What is the Municipal Performance Measurement Program (MPMP)?

What kind of tax relief programs does the County of Wellington offer?

Who do I contact for the consents/severance process and application? (fees, forms, etc.)

Who do I contact to obtain planning information regarding severance/consent applications?

Who do I contact for maps?

Who do I call for information about civic addressing?

Who do I call for planning information on Town of Minto, Township of Wellington North, Town of Erin, and Township of Mapleton?

Who do I call for planning information on Township of Puslinch, Township of Guelph-Eramosa and Township of Centre Wellington?

Who do I contact about Environmental Issues, County Forests, Tree By-law, and Weed Inspection?

Who do I contact for information related to zoning?

Where is the County's Planning Department located?

Why are roadside weeds sprayed, and with what?

How can I obtain a Wellington County Road Map?

How do I report illegal dumping?

How can I participate in the Adopt-A-Road programme?

How can I find out about winter road conditions on County roads?

How do I report a dead animal on a County road?

How do I report a fallen tree on a County road?

Why does the County not permit scavenging at waste facilities?

Why are fees charged for curbside garbage collection and material drop-off at waste facilities?

How should residents dispose of empty paint cans and liquid paint?

At times of heavy snow, where should residents and businesses place user pay bags and blue boxes for curb/roadside collection?

Why does the County ask that blue boxes and user pay bags be placed to the curb/roadside by 7 a.m.?

Why should plastic bags not be used to sort blue box recyclables?

How can residents manage leaf & yard waste and brush?

How can residents prevent the generation of waste from plastic bags?

What can residents do with damaged blue boxes?

I am new to the County and live in a rural area - what should I do with my garbage?

Is it possible to borrow recycling carts for a special event in my community?

Where can I get a backyard composter?

What items should be placed in the scrap metal pile/bin for recycling at County waste facilities?

Where are rain barrels available?

Why is there a restricted can/cart policy for curbside garbage collection in urban areas?

What is the Ontario Deposit Return Programme? Can I still recycle my wine, beer and spirit containers in my blue box?

What can I do with my old computer and other electronics?

What is a Long Term Care Home?

How do I get into a Long Term Care Home?

What are the benefits of choosing a not-for-profit Long Term Care Home?

How much does it cost for Long Term Care?

What are the roles and responsibilities of the Long Term Care Associations in Ontario?

What makes the Long Term Care Home sector an exciting career opportunity?

Who can I talk to for more information about Wellington Terrace, and to arrange a tour?

What are the visiting hours?

How soon will I know if I am on the waiting list?

What is the Wellington and Guelph Housing Access Centre?

Where is the Wellington and Guelph Housing Access Centre located?

Are there any other locations where I can submit my application?

Am I eligible for RGI assistance?

What are my obligations as an applicant for RGI assistance?

Are there any special circumstances that would enable me to obtain housing sooner?

How do I get assigned Special Priority?

When will I hear from the Wellington and Guelph Housing Access Centre?

Does the Wellington and Guelph Housing Access Centre provide access to emergency housing?

When will I get housed?

How long does it take to get a housing unit?

Are interpretation services available?

What happens while I'm waiting for Housing?

How are people chosen for housing?

How will I be contacted for an offer?

Do I get to pick the size of the unit I want?

What if I do not agree with a decision about my application?

How much will I pay in rent?

Are appliances and parking included in my rent?

If I own my own home. Do I still qualify?

If I don't have any income, am I still eligible for geared-to-income housing?

Can I decide after I move in that I want to move to a housing unit managed by a different housing provider?

What about Market Housing?

What is Co-operative Housing?

Can a Housing Provider turn me down?

What are earnings exemptions?

How does Ontario Works help people on social assistance find employment?

Am I required to take a literacy screening test?

Who is eligible for Ontario Works?

How do I apply for Ontario Works?

What is Ontario Disability Support Program (ODSP) Income Support?

How do I find the Ontario Works office?

How do I find the Cost Recovery Services Department?

How do I find the Employment Resource Centre?

How do I request an Internal Review of an Ontario Works decision?

Where do I make payments towards my overpayment?

Can I drop off information after business hours?

What employment resources are available?

How do I report potential abuse of Ontario Works?

Is the Museum & Archives open year round?

How do I get a library card?

Can I use the Wellington County library system if I do not live in Wellington County?

Can a child obtain a library card?

What do I do if I've lost my library card?

How many items can I borrow from the library?

Can I renew my library materials?

Must I return materials I have borrowed to the branch where I got them?

If a book or other material is not available in the Wellington County Library system, is it possible to obtain it?

Must I pay my fines before I can take out library materials?

What do I do if I have accidentally damaged or lost library material ?

How can I find out when my library materials are due?

How do I place a hold on library materials?

Are there computers that I can use for word processing and searching the Internet?

How do I see what materials I have on my card using the iBistro online catalogue?

How do I place a hold using the iBistro online catalogue?

How do I cancel a hold on the iBistro online catalogue?

What are the fines on overdue materials?

How do I renew materials using the iBistro online catalogue?

How long may I borrow materials?

What is my PIN ?

Does the Wellington and Guelph Housing Access Centre provide access to emergency housing?

No, but emergency shelters are operated by the following providers in the County of Wellington

For Women:
Marianne’s Place (519) 836-5710
Elizabeth’s Place (519) 829-2844

For Men:
The Stepping Stone (519) 837-0633

For Youth:
Wyndham House Emergency Beds (519) 763-8040 or 763-8660

For Transitional Housing Contact:
Discovery House (Canadian Mental Health Association) (519) 836-6220