Register and Manage Your Trip

Limited Time Promotional Code!

From now until the end of November, Get $5.00 off your first TWO rides when you register for a RIDE WELL account. Just use the coupon code FirstRide when booking your first two rides! See below for details on how to register for an account.

Refer a Friend and get free ride credits!

On the app or website, go to “Get Free Rides” and have someone you know register for an account with your referral code to receive $10.00 in ride credits.

Before you are able to use RIDE WELL™, you will need to register an account.

Register for a RIDE WELL™ Account

You can register for a RIDE WELL™ account in the following ways:

Smartphone or Tablet

  1. Search for "RIDE WELL™" in your preferred app store and install the app. Get it on Google Play or download on the Apple Store.
  2. Register your account by providing your name, phone number, email, and payment information.

Website

  1. Visit the RIDE WELL™ booking website.
  2. Set up your RIDE WELL™ account by providing your name, phone number, and email.
  3. Provide payment information when you book a trip.

Over the Phone 

  1. Call the RIDE WELL™ toll-free service number: 1.833.900.RIDE (7433), available from Monday to Friday between the hours of 8:30am - 4:00pm
    *Note: This phone number is only for booking and registration. Feedback, comments, and general inquiries about the RIDE WELL programme can be made by filling out our feedback form.
  2. Set up your RIDE WELL™ account by providing your name and phone number.

If you are not comfortable creating a RIDE WELL™ account or booking a trip, consider asking a friend, family member, or staff member at your care facility to help you.


Manage Your Trip

Ready to use RIDE WELL™? Learn how to manage your trip below.

Book Your Trip  Take Your Trip  Pay for Your Trip  Cancel Your Trip


Book Your Trip

In the App or on the Website:

  1. Enter your desired pick-up and drop-off locations. You can click on a location on the map or choose from the list of transfer stop locations to catch one of the partner services.
  2. Press “Find Rides”. You can search minutes, hours, or up to 7 days in advance.
  3. Review ride options and select the ride you would like. You are provided with pick-up times and arrive-by times. If you are travelling without a smartphone, you are asked to be prepared at your pick-up location for the entire 15 minute pick-up window.

Over the Phone:

When speaking to the Phone Operator, please provide the following so they can book your trip:

  1. Travel date(s) and time(s)
  2. Pick-up and drop-off locations
  3. Payment information

Please Note: Customers must be 18 or older to ride the service alone; Customers between 13 and 17 can ride the service if a waiver is signed by a parent or guardian. Waivers then need to be forwarded to ecdev@wellington.ca and presented to the driver before entering the vehicle.

Download a youth consent form


Take Your Trip

  1. Walk to your pick up point or transfer stop location. Transfer stops are indicated by a stop marker.
  2. If you are using the RIDE WELL™ app, you can track your ride in real-time as it comes to pick you up.
  3. Your RIDE WELL™ driver will arrive and verify your name before departing.
  4. RIDE WELL™ vehicles can be identified by their black and white logo affixed to the side of the vehicle.

Pay for Your Trip

Credit cards are the only form of payment accepted for RIDE WELL™ rides. Customers will input their credit card information into the app or website prior to booking their rides. If booking by phone, a phone operator will assist you in setting up an account and booking rides with your credit card.

Customers only need to pay their generated fares with their credit cards; no tipping is required.

*All major Credit Cards are accepted with the exception of Discover Card and American Express.

Please note: If you plan to take a different service prior to, or following your RIDE WELL ride, you will need to purchase the fare with the other service provider as per their policies.


Cancel Your Trip

RIDE WELL has the following cancellation, no-show, and late policies to ensure the system works efficiently and fairly for all users. *Please note any refund or credit is provided in ride credits on a RIDE WELL account. Credit card refunds are not available at this time.

  1. If a rider cancels their ride more than 5 minutes after they are sent the "vehicle on the way" message (or when this is shown in their app) or the vehicle has driven more than 4km, whichever occurs first, the rider is credited their ride amount less a $3.50 cancellation fee.
  2. If a rider does not show up for pickup, they are credited their ride amount less a $5.00 no-show fee.
  3. If a rider is shown on their app that the driver is going to be more than 15 minutes late for pickup or 15 minutes late for their drop-off and they cancel their ride or are a no-show, they are given full refund in ride credits.

© 2019 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909