Download the App on the App Store and Google Play Store!
Current Coupon Offerings
First Ride Promo
Enter the coupon code FIRSTRIDE at checkout for $5.00 off your first booking!
Guelph Owen Sound Transportation (GOST) Partnership
Enter code GOST for 30% off any ride to or from a Guelph Owen Sound Transportation transit stop location.
Taste Real Promo
Enter the coupon code TASTEREAL for 10% off your ride anytime you use RIDE WELL to visit a Taste Real partner.
Refer a Friend and get free ride credits!
On the app or website, go to “Get Free Rides” and have someone you know register for an account with your referral code to receive $10.00 in ride credits.
About Your Ride
What is Ridesharing? |
Ridesharing is when multiple rides that start or end in nearby locations are grouped into one vehicle, and passengers share the ride. This allows more bookings to be serviced with the existing fleet of vehicles, and more times available for passengers to book! |
Do I Need to Wear a Mask? |
Masks are optional, following guidance by Provincial Government. |
How Many Passengers per Vehicle? |
Ridesharing will allow for a maximum of 3 customers to share a vehicle. In a full vehicle, 2 passengers will be permitted to sit in the back and 1 passenger will sit in the front seat. |
How do I Book a Ride Now? |
Booking is completed through the RIDE WELLᴼᴹ mobile app, website, or phone line. Seats are booked individually in a vehicle, and you may share that vehicle with other passengers. If you require multiple seats in a RIDE WELLᴼᴹ vehicle, you may simply add an additional passenger to your booking. Every additional passenger will be discounted at 50% on a booking. |
What is the Cost? |
RIDE WELLᴼᴹ fares are charged per person. Fares are set at $0.60 per kilometer, with a minimum fare of $5.00 and a maximum fare of $40.00 each way. For example, travelling one way from Arthur to Guelph (38km) would cost approximately $22.80 per person. |
Register To Ride
How to Register for a RIDE WELLᴼᴹ Account |
You can register for a RIDE WELLᴼᴹ account in the following ways: Smartphone or Tablet
Website
Over the Phone
If you are not comfortable creating a RIDE WELLᴼᴹ account or booking a trip, consider asking a friend, family member, or staff member at your care facility to help you. Please note: Registration can be completed with a landline telephone number, however they will need to be verified manually. We ask that upon registering with a landline phone number, please email jamesv@wellington.ca your name and the registered phone number to have it verified. |
Manage Your Trip
Ready to use RIDE WELLᴼᴹ? Learn how to manage your trip below.
Book Your Trip Take Your Trip Pay for Your Trip Cancel Your Trip
How to Book your Ride |
In the App or on the Website:
Over the Phone:When speaking to the Phone Operator, please provide the following so they can book your trip:
Please Note: Customers must be 18 or older to ride the service alone; Customers between 13 and 17 can ride the service if a waiver is signed by a parent or guardian. Waivers then need to be forwarded to ecdev@wellington.ca and presented to the driver before entering the vehicle. Accessible Rides: Must be booked by phone (1.833.900.7433), Monday to Friday between 8:30 am to 4:30 pm excluding Statutory Holidays. At the time of the call, please express a need for an accessible vehicle so our phone operators can book accordingly. We recommend that these accessible vehicle calls occur a minimum of 24 hours in advance of the ride, but same-day bookings will try to be accommodated. |
Inclement Weather Policy: |
Driving conditions on our rural county roads are not always safe for both drivers and passengers. In the presence of unsafe driving conditions, the RIDE WELL service may be cancelled. Any and all rides that are cancelled as a result of poor weather conditions will be fully refunded. Notice of cancellations will be posted on Wellington County social media (Facebook, Twitter), on www.ridewell.ca, and on the mobile app and website. Our toll-free phone line, 1.833.900.RIDE (7433), will also have details of cancellations. |