First Ride Promo
Enter the coupon code FIRSTRIDE at checkout for $5.00 off your first booking!
Vaccine Transportation
Enter coupon code VACCINE for 50% off any ride to and from a COVID-19 vaccine appointment.
Guelph Owen Sound Transportation (GOST) Partnership
Enter code GOST for 10% off any ride to or from a Guelph Owen Sound Transportation transit stop location/
Taste Real Promo
Enter the coupon code TASTEREAL for 10% off your ride anytime you use RIDE WELL to visit a Taste Real partner.
Refer a Friend and get free ride credits!
On the app or website, go to “Get Free Rides” and have someone you know register for an account with your referral code to receive $10.00 in ride credits.
Return to Ridesharing
As of April 4, 2022, RIDE WELL returns to ridesharing. Ridesharing is when multiple rides that start or end in nearby locations become paired into one vehicle, and passengers share the ride. This means that you may be sharing your ride with your neighbour!
*Masks are strongly recommended but not required as mandated by provincial public health guidelines.
Rideshare FAQs
What is Ridesharing? |
Ridesharing is when multiple rides that start or end in nearby locations are grouped into one vehicle, and passengers share the ride. This allows more bookings to be serviced with the existing fleet of vehicles, and more times available for passengers to book! |
Do I Need to Wear a Mask? |
Masks are strongly recommended but not required, as mandated by Provincial Government. |
How Many Passengers per Vehicle? |
Ridesharing will allow for a maximum of 3 customers to share a vehicle. In a full vehicle, 2 passengers will be permitted to sit in the back and 1 passenger will sit in the front seat. Masks will be mandatory for every passenger entering a RIDE WELL Vehicle. |
How do I Book a Ride Now? |
Booking will still be completed through the mobile app, website, or phone line options. However, you will now book individual seats in a vehicle, and you may share that vehicle with other passengers. If you require multiple seats in a RIDE WELL vehicle, you may simply add an additional passenger to your booking. Every additional passenger will be discounted at 50% on a booking. |
What is the Cost? |
The price will stay the same at $0.60 per km. However, passengers will now need to book and pay for individual seats in the vehicle. For example, if you are booking a ride for yourself and a friend, you will need to book 2 seats in the vehicle. Second and third seats booked will have a 50% discount.
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How to Register for a RIDE WELLᴼᴹ Account |
You can register for a RIDE WELLᴼᴹ account in the following ways: Smartphone or Tablet
Website
Over the Phone
If you are not comfortable creating a RIDE WELLᴼᴹ account or booking a trip, consider asking a friend, family member, or staff member at your care facility to help you. Please note: Registration can be completed with a landline telephone number, however they will need to be verified manually. We ask that upon registering with a landline phone number, please email jamesv@wellington.ca your name and the registered phone number to have it verified. |
Manage Your Trip
Ready to use RIDE WELLᴼᴹ? Learn how to manage your trip below.
Book Your Trip Take Your Trip Pay for Your Trip Cancel Your Trip
How to Book your Ride |
In the App or on the Website:
Over the Phone:When speaking to the Phone Operator, please provide the following so they can book your trip:
Please Note: Customers must be 18 or older to ride the service alone; Customers between 13 and 17 can ride the service if a waiver is signed by a parent or guardian. Waivers then need to be forwarded to ecdev@wellington.ca and presented to the driver before entering the vehicle. Accessible Rides: Must be booked by phone (1.833.900.7433), Monday to Friday between 8:30 am to 4:30 pm excluding Statutory Holidays. At the time of the call, please express a need for an accessible vehicle so our phone operators can book accordingly. We recommend that these accessible vehicle calls occur a minimum of 24 hours in advance of the ride, but same-day bookings will try to be accommodated. |
Inclement Weather Policy: |
Driving conditions on our rural county roads are not always safe for both drivers and passengers. In the presence of unsafe driving conditions, the RIDE WELL service may be cancelled. Any and all rides that are cancelled as a result of poor weather conditions will be fully refunded. Notice of cancellations will be posted on Wellington County social media (Facebook, Twitter), on www.ridewell.ca, and on the mobile app and website. Our toll-free phone line, 1.833.900.RIDE (7433), will also have details of cancellations. |