RIDE WELL™ - Wellington County Rideshare

RIDE WELL™ Open House scheduled for July 9 from 2 - 4pm at the Wellington County Museum and Archives, 0536 Wellington Road 18, Fergus.

On October 1, 2019, Wellington County is launching a county wide, demand based, public transit service available to all residents. This five-year pilot is funded by the Ontario Ministry of Transportation and will offer a safe, affordable option for people to move throughout the County. Learn more about the Wellington County transportation project and how we got to this stage.RIDE WELL Logo

RIDE WELL™ is a public transit service that uses a rideshare model of operation. The County has partnered with a technology company (RideCo) to provide on-demand shared rides. RideCo's software optimizes the rides such that as many people with as few vehicles possible are getting to their destinations in a reliable way. It provides an alternative option to owning and using a personal vehicle in a rural setting and for those who cannot access vehicles for regular needs.

Frequently Asked Questions


Register for RIDE WELL™

Before you are able to use RIDE WELL™, you will need to create an account.

Create a RIDE WELL™ Account (Coming soon)

Please note: Creating a RIDE WELL™ account is not currently available. The service is scheduled to become available in the Fall 2019.

You can create a RIDE WELL™ account the following ways:

On Your Mobile Phone

  1. Search for "RIDE WELL™" in your preferred app store and install the app. Get it on Google Play or download on the Apple Store.
  2. Register your account by providing your name, phone number, email, and payment information.

On the RIDE WELL™ Website

  1. Visit the RIDE WELL™ website.
  2. Set up your RIDE WELL™ account by providing your name, phone number, and email.
  3. Provide payment information when you book a trip.

Over the Phone 

  1. Call the RIDE WELL™ service number: 1-000-000-0000
  2. Set up your RIDE WELL™ account by providing your name and phone number.
  3. Provide payment information when you book a trip over the phone.

If you are not comfortable creating a RIDE WELL™ account or booking a trip, consider asking a friend, family member, or staff member at your care facility to help you.


Manage Your Trip

Ready to use RIDE WELL™? Learn how to manage your trip below.

Book Your Trip  Take Your Trip  Pay for Your Trip  Cancel Your Trip


Book Your Trip

In the App:

  1. Enter your desired pick-up and drop-off locations. You can click on a location on the map or choose from the list of transfer stop locations to catch one of the partner services.
  2. Press “Find Rides”. You can search minutes, hours, or up to 3 days in advance.
  3. Review ride options and select the ride you would like. You will be provided with a pick-up time. If you are travelling without a smartphone, you will be provided with real-time trip information via text message.

Over the Phone:

When speaking to the Phone Operator, please provide the following so they can book your trip:

  1. Travel date(s) and time(s)
  2. Pick-up and drop-off locations

  3. Payment information

Take Your Trip

  1. Walk to your virtual stop or transfer stop location. Transfer stops are indicated by a stop marker. Virtual stops do not have a stop marker.
  2. If you are using the RIDE WELL™ app, you can track your ride in real-time as it comes to pick you up.
  3. Your RIDE WELL™ driver will arrive and verify your name before departing.
  4. RIDE WELL™ vehicles can be identified by their blue and yellow logo affixed to the vehicle’s window.

Pay for Your Trip

When booking your trip, you will be asked to pay for your ticket the following ways:

Starting your trip with RIDE WELL™ Transferring to a Partner Service
App booking: Pay electronically with the credit card on your RIDE WELL™ account. (RIDE WELL™ drivers do not accept cash). Purchase your fare with the Partner Service operator per their policy.
Phone booking: Provide your financial information (e.g., credit card) to the Phone Operator to pay for your booking.  Tell the driver your name when boarding the vehicle.  The driver will confirm your booking on the RIDE WELL™ app. Purchase your fare with the Partner Service operator per their policy.
Starting your trip on a Partner Service Transferring to RIDE WELL™
Purchase your fare with the Partner Service operator per their policy. App booking: Pay electronically with the credit card on your RIDE WELL™ account. (RIDE WELL™ drivers do not accept cash).
Purchase your fare with the Partner Service operator per their policy. Phone booking: Provide your financial information (e.g., credit card) to the Phone Operator to pay for your booking.  Tell the driver your name when boarding the vehicle.  The driver will confirm your booking on the RIDE WELL™ app.

Cancel Your Trip

More information about our cancellation policy will be available before the start of RIDE WELL™ service.


Frequently Asked Questions (FAQs)

What is ridesharing?
Rideshare is a term that means sharing a ride with other passengers in a vehicle. Wellington County’s RIDE WELL™ programme is an on-demand, publicly funded transportation service that follows a rideshare model and uses full-time, permanent drivers in dedicated vehicles. There may be up to four customers in the vehicle at one time, and rides may not be direct because the driver may pick-up/drop-off other customers on the way.
Do I have to share my ride?
Yes, Wellington County’s RIDE WELL™ programme is an on-demand, publicly funded transportation service that follows a rideshare model. There may be up to four customers in the vehicle at one time. You may be able to hire a Taxi or other on-demand vehicle for hire service exclusively for one person.
Who can use RIDE WELL™?
RIDE WELL™ is available to anyone in the County of Wellington.
  • Customers must be 18 or older to ride the service alone;
  • Customers between 13 and 17 can ride the service if a waiver is signed by a parent or guardian;
  • In accordance with Ontario's Highway Traffic Act, car seat guidelines. Customers are responsible for providing a car seat or booster seat if travelling with young children. Customers are responsible for securely installing and uninstalling the car seat or booster seat for their trip in RIDE WELL™ vehicles.
Is ridesharing safe?
As per the County by-law (5605-19) for rideshare services and the agreement with RideCo, ridesharing vehicles and drivers must meet a high-standard before they can operate.
Are there service guidelines?
  • It is recommended that customers book at least 3 hours before their requested trip.
  • Once you’ve requested service, the RIDE WELL™ App or Phone Operator will inform you of what time the vehicle will arrive to pick you up.
  • When you request a ride, be ready. The maximum time the vehicle will wait for you at your requested pick-up location is two minutes.
  • You will be notified if the vehicle will be more than 10 minutes late.
When does RIDE WELL™ operate?
Monday to Friday, 6:00 am to 7:00 pm. Vehicles operate between these hours only. Rides cannot be booked that would arrive or depart outside of service hours.

How far does the service go?

RIDE WELL™ offers trips to destinations within the boundaries of Wellington County, up to a maximum distance of 70km for one trip. It is a door to door service within Wellington County and door to bus stop service between Wellington County and The City of Guelph.

What kind of vehicles are used?

Four sedan vehicles with a maximum occupancy of four passengers and one driver.

What does the RIDE WELL™ vehicle look like?

The RIDE WELL™ logo will be visible on the side the vehicle.RIDE WELL Logo
How much luggage can I bring into the vehicle?
  • You can bring luggage or grocery bags on board, but they cannot be placed on seats if other passengers require them. Luggage or large items must fit in the trunk of the vehicle.
  • You are responsible for loading/unloading your belongings.
  • One carry-on item (e.g., purse) is allowed with passengers at their seat.
  • For safety and security reasons, the RIDE WELL™ driver has the final decision on what is allowed in the vehicle during your trip.
Can I bring my pet into the RIDE WELL™ vehicle?
Only service animals are permitted to ride in RIDE WELL™ vehicles. There is no cost for service animals; however, they must have an identification tag confirming their service role.
  • Service animal definition: an animal that is used by persons with a disability.
How do I book a vehicle?

Using the RIDE WELL™ App, website, or phone line.

Can I pre-book a batch of rides?

Yes, this is allowed. For example, a Grandmother who takes her granddaughter to swimming lessons every Thursday morning for 10 weeks, can book all 10 trips at one time.

How much does it cost?
RIDE WELL™ fares are charged per person. Fares are set at $0.60 per kilometer, with a minimum fare of $5.00 and a maximum fare of $40.00. For example, traveling from Arthur to Guelph (38km) would cost $22.80 per person.
How do I pay?
Use your RIDE WELL™ account or give your payment information over the phone when booking.
Can I transfer during my trip?

Yes. To improve connectivity and mobility options, RIDE WELL™ will offer pre-determined transfer stops along the County’s primary transportation corridors. At these transfer stops, you will be able to board one of our partner transportation providers. More information about the partners and transfer stops will be available before the start of RIDE WELL™ service; however, a list of potential partners is shown in the table below.

For trips to the City of Guelph, the County’s RIDE WELL™ service will drop off at pre-determined stops surrounding the City limits. You will be able to connect to Guelph public transit options at these stops. More information about the pre-determined stops will be available before the start of RIDE WELL™ service.

 

Name Vehicle Stops Service Frequency
Owen Sound Bus Bus Mt. Forest, Arthur, Elora, Guelph Daily in AM and PM
Elliott Bus Lines Bus Elora, Fergus, Guelph Daily in AM and PM
Denny's Bus Line Bus Erin, Rockwood, Guelph Thursdays in AM and PM
Ayr Coach Lines Bus Elements Casino, Elora to Guelph Monday, Tuesday, and Wednesday (PM)
Elora Fergus Accessible Taxi Accessible van Elora and Fergus to Guelph On-demand
How do I transfer to another service?
Purchase your fare with a Partner Service operator per their policy. More information about Partner Services will be available before the start of RIDE WELL™ service.
How is accessible service provided?
Accessible rides can be booked by phone, Monday to Friday between 8:30am - 4:30pm. RIDE WELL™ accessible transportation service requires more detailed registration when you create a RIDE WELL™ account. More details are provided during the registration step.

Terms of Service

© 2019 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909