Curbside Pickup

Curbside Pickup at Wellington County Library

We are pleased to be able to offer curbside pickup at all 14 Wellington County Library branches during modified hours. For a complete listing of our locations and temporary hours, please visit our About Us page.

Please note:

  • All branches remain closed to the public by provincial legislation. You will not be allowed inside the building.
  • Curbside pickup must be scheduled in advance with library staff.
  • You must maintain a distance of two meters (six feet) from our staff and follow the instructions provided to you when your pickup is scheduled.

 

How Curbside Pickup Works

  1. Place holds on library material ahead of time using our online catalogue or by calling or emailing your local branch and requesting items through branch staff.
  2. When your hold is ready, you will receive a phone call from staff or an automated email letting you know that your hold is ready. 
  3. Before you visit the library, you must arrange a time to pick up your holds. If you've been called by staff letting you know your holds are available, they will do this right away. If you received an email, you must call your local branch and arrange a pickup time.
  4. Staff will tell you what to expect when you arrive at the branch. Please follow their instructions.
  5. Your holds will already be checked out to you and placed inside a plastic bag with your checkout receipt.
  6. Staff will not handle returns. These must be returned in our outside drop boxes. For items that cannot be returned in the drop box, please speak to staff. Please note: items returned to the library will remain checked out to you during a 72-hour quarantine period. No fines will accrue as a result.
  7. Physical distance must be maintained at all times.

 

Thank you for your cooperating and understanding. We're so excited to be able to offer this modified service to our patrons and look forward to seeing you soon.

© 2020 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909