Wellington County Satisfaction Survey

2023 County of Wellington Satisfaction Survey Results

At the June 29, 2023 County Council meeting, Ipsos presented the results of the 2023 Wellington County Citizen Satisfaction Survey.  Satisfaction research helps the County better understand the needs and expectations of residents.

The survey was conducted between April 25 and May 31.  Ipsos surveyed a random sample of Wellington County residents to learn about their experiences living in Wellington County, their familiarity with County Council and local government issues, and their attitudes towards the programmes and services being offered by the County.

The results of the survey will help the County better understand the needs and expectations of residents and will accompany the County’s 2023 Strategic Plan.

Citizen Satisfaction Survey Report

Frequently Asked Questions

Why should I participate in the survey?

It is important for you as a resident to have the opportunity to share feedback about your experience with the County of Wellington. The survey will ask questions about a number of different topics including quality of life, importance and satisfaction with programs and services like roads and recreation programs offered by the County of Wellington, and more.

How will the results of the survey be used?

Results from the County of Wellington Survey will be used by the County governing bodies to evaluate and improve programs and services offered to residents and inform strategic decision making and business planning.

How was I selected?

Your household was selected at random from a list of all households within the County of Wellington so that we can accurately represent and understand the experiences of residents. This survey is being conducted through a random sampling of residents in the County to avoid bias in the survey results. This is a common approach for conducting statistically valid surveys of this kind.

Are answers confidential and private?

Any information you provide will be kept confidential as required by law. All collected data will be used for research purposes only.

For questions about the collection, use, and disclosure of the survey information please contact the County’s Manager of Privacy and Information at: 519.837.2600 x 2528.

County Crescent

© 2023 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909