Wellington 9-1-1 Service

9-1-1 Service is available in Wellington County. The County of Wellington contracts the Ontario Provincial Police (OPP) in North Bay, Ontario to provide the Public Safety Answering Point for the majority of Wellington 9-1-1 calls.

What happens when you make a 9-1-1 call?

A police dispatcher in North Bay will answer a 9-1-1 call made in Wellington County. A back up 9-1-1 answering service is located in Orillia. OPP staff answering your call in North Bay is referred to as a Call Taker. A Call Taker will ask if you require police, fire or ambulance. Based upon your answer, your call will be transferred to the emergency police, fire or ambulance dispatch agency that you request.

The 9-1-1 data taken from the 9-1-1 call contains key information about the caller but will vary depending upon whether you are calling from a landline, wireless, or internet telephone device. You should know the limitations about the type of information provided depending upon the device used to call 9-1-1. Once the Call Taker at OPP has made the connection with the agency you requested, and they hear the dispatcher's voice, the OPP Caller Taker disconnects from the call, freeing the 9-1-1 line for another call. Your 9-1-1 call is now in the hands of the dispatcher of the emergency service that you requested.

Use 9-1-1

  • When urgent Police assistance is required to report a crime, to save a life, to report a serious traffic accident
  • When urgent Fire assistance is required, such as when you see or smell smoke, see a fire, to save a life
  • When urgent Emergency Medical Services are required to save a life

Text with 9-1-1

Text with 9-1-1 Service for the deaf, hard of hearing and speech impaired (DHHSI) is now available in Wellington County through our contracted 9-1-1 services with the OPP as our Public Safety Answering Point. Text with 9-1-1 enables individuals of the DHHSI community to communicate with 9-1-1 operators via text message (SMS) during an emergency.

In order to be able to use this service, a member of the DHHSI community must first register for T9-1-1 with their wireless service provider. You can find out more about this important service and how to register at http://textwith911.ca

You can also review the OPP information card on T9-1-1. Click Here

CRTC recognized for its innovative work on behalf of hearing and speech-impaired Canadians https://www.canada.ca/en/news/archive/2015/05/crtc-recognized-innovative-work-behalf-hearing-speech-impaired-canadians.html

Do NOT use 9-1-1

  • For general inquiries
  • To inquire about winter road conditions and closures
  • To inquire about traffic concerns
  • For fun or pranks

For more information, follow link to 9-1-1 brochure

For more information on 9-1-1 wireless/cell phone etiquette, follow link to 9-1-1 Postcard

Important non-emergency numbers

Wellington County OPP P 1.888.310.1122 

Ambulance P 519.842.1677 

Fire - Contact your municipal fire department. Follow link to contact information

County of Wellington Emergency Management

536 Wellington Rd. 18
Fergus ON, N1M 2W3

Hurania Melgar

Community Emergency Management Coordinator (CEMC) T 519.837.2600 x3322 C 226.962.6803

© 2022 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909