About Wellington Terrace

“To have such a dedicated, passionate, empathetic, and kind group of professionals within our community is truly something to be proud of.  My father would want you to know that he had the greatest respect for all of you and would express his greatest thanks for treating him with dignity in his final months with all of you.  It was because of all of your kind hearts and passion that gave our family the greatest piece of mind knowing that Dad was in the greatest care possible.  Please accept our family’s greatest appreciation and admiration possible towards the entire Wellington Terrace family.  Our respect towards your profession and care will remain in our hearts and passed along to our community for years to come.  Please take pause and remember that when days are difficult due to the nature of your surrounds and professional challenges, that you are touching hearts in ways that may not always be evident or openly communicated, but you are making a difference.  Always be proud at the end of your shift and remember there are families like ours who are in your hearts and will continue to be appreciated.  I know my father would have wanted you all to know that.” “Mom came to Wellington Terrace in a great deal of pain and left with a great deal of love.  Thank you all for the kindness, support and love you gave to mom and to us.  From the time you walk in the door of Wellington Terrace you felt like you are in someone’s home.  There are drinks and cookies and people gathered in groups visiting with their loved ones.  The whole place is bright, cheery and clean and always decorated for every occasion.  Everyone smiles and says hello.  People you don’t even know seem to know who you are and whom you belong to.  The windows are big and low, bringing the sunshine in to make the home cheery.  Pretty plants and lowers decorate the window sills.  BUT THE PEOPLE who work there are so special! To know that Mom was so well taken care of was so comforting.  Just walking into Mom’s room seeing “Jack” the bunny perched up on her chest while she was asleep made us smile.  We could tell from the way that Mom reacted to all of you that you were her second family.  When Mom started palliative care we couldn’t have asked for better care for her or for us.  You all made sure Mom didn’t suffer and tended to her with so much love.  You were such a support for us and it didn’t matter what time we came in, someone was quickly in the room asking what they could get for us or do for us.  One morning Bonnie and I entered the elevator around 6:00 am and one of the ladies from the kitchen was going up and said she would send a cart right up to us.  We were so surprised she knew who we were.  Thank you all so very much!  We will never forget how wonderful you were to Mom and to us.” “Thank you to all the staff at Wellington Terrace for your extraordinary care of our husband, father, father-in-law and grandfather.  He was only here for 5 months but in that short time he benefited from the loving kindness and skill of all those who cared for him, and who also so thoughtfully cared for his family when we were visiting.  We felt greatly supported, and were touched by the dignity, respect and love with which he was surrounded through his very las days.  You were all a blessing to us as was the us of this suite (family room) to rest, to “re-fuel”, to gather, to talk, to make phone calls or just to have a quiet place apart.  Thank you for making this life passage so much easier than it might have been.  This Is a very special place.  May it be blessed.”  “I don’t know if there are enough adjectives in the dictionary to describe the outstanding care Chris received during his residence at Wellington Terrace.  I could not have asked for more compassionate and considerate attention to anything which would make Chris comfortable during his final days.  It wasn’t just Chris you cared for, but me also.  Everything you could do to help me was done Wellington and readily.  When Chris arrived at Wellington Terrace in March 2017, I quickly learned we were both part of the Wellington Terrace family and what a wonderful family you have been.  This became even more evident during those last 10 days when I was able to stay with Chris around the clock.  When Chris did pass, I found my Wellington Terrace family around me to support and uplift me.”

 

"Wellington Terrace employs such wonderful, kind and caring staff. Their patience and gentleness with our mother was outstanding. The communication and updates were ongoing. It was very touching to see all the staff drop in her room just to say hello, right till the end. The Memorial Booklet was a lovely sentiment. I would definitely recommend this facility. God Bless You All. Thank You."

"Your staff on all shifts showed my old Dad genuine affection, real care and great respect. I felt completely confident that he was in the best place available. It meant the world to him, and most assuredly, tome, to have him in their good hands."

"The decision to accept a placement at The Terrace when my father's need for care increased was a difficult one.  His room was delightfully private, functionally spacious and suitably furnished. He and my mother, who visited every day, took great pleasure from his view of the pond, gazebo and swans. His room was always clean and fresh. He was comfortable there and it was enjoyable to visit him in that setting. The service that my father received from your staff over the last year has been commendable. While his state of health permitted it, he was included in a wide range of recreational activities. My mother also enjoyed being able to participate in family events, social evenings and other special activities. We always felt welcome at the Terrace".

"My dad was very happy at the Terrace and always told me how everyone he came in contact with was so very nice to him and respectful towards him. This meant a great deal to me because I knew that he was safe there and treated with dignity. That took a great deal of stress off my mind".

"Our expectations are regularly exceeded and we want you to know we are very grateful".

 "Having lived alone for several years as a widow, I hated to give up my independence. When asked to move to the Wellington Terrace Long Term Care Home, I felt, well, that's it. Life has ended for me as far as being independent is concerned. I certainly found out how wrong I was! The first thing I noticed was I hadn't met anyone who didn't smile. Smiles are like sunshine, which spreads itself around. The staff seem to have been chosen especially for this place. I feel at home here and am sure I will be happy until I make my last journey. At 91 years old, I'm playing games and joining in song - even though I've no voice. I no longer feel useless and old.  God Bless this House and everyone in it."

 "There has never been a need that has not been met with compassion and caring during this time. From the nursing staff, the kitchen staff, the office staff, the cleaning staff to the maintenance staff, each one is professional, with the residents always the first concern. I truly feel blessed to have this wonderful place to call home and whenever I come in after a day or any time away, it is a joy to know I'm back with all those who mean so much to me."

 "My husband has been a resident of Wellington Terrace for over two years and the outstanding, competent, loving care he receives there is truly remarkable. The entire staff (the nurses, dietary, cleaning, maintenance, recreation, and office) is amazing. They show great compassion and understanding. Every request or suggestion is followed up immediately. Not only is my husband the concern, but they are a great consolation to me during some very difficult time. From my everyday visits to the Terrace, I have observed that every resident is treated with the utmost care and respect. No one could ask for more".

Quality Improvement Activities/Inspection Results Resident Quality Inspections

The Ministry of Health and Long-Term Care conduct an annual Resident Quality Inspection (RQI) in all long-term care homes in the province of Ontario. The inspections are always unannounced and are conducted by a team of inspectors. They consist of a number of reviews including: tour of home, observing meal service, recreational programming, medication passes, review of policies and procedures, staff interviews, along with any other required inquiries. The inspectors also interview 40 residents or their families (based on the ability of the resident to participate); as well as Family Council and Resident Council representatives.

Ministry of Health Public Reporting Website

Wellington Terrace is committed to working with residents and families to resolve concerns by establishing a culture of openness where residents and families feel comfortable providing feedback.  Please contact a team leader or manager to discuss your concern.  Should you wish to discuss your concern with the ministry, you may contact the Long Term Care Family Support and Action Line toll free:  1.866.434.0144

Written letters may be sent to:

Director

Long Term Care Inspections Branch

Long Term Care Operations Division

119 King St. W., 11th Floor

Hamilton, ON

L8P 4Y7

What is the purpose of online public reporting?

Health Quality Ontario (HQO) reports annually to the public about the quality of long-term care in Ontario.  Online public reporting is a way of encouraging transparency and accountability in our publicly funded health system. By making data available to the public, HQO can help Ontarians stay informed about the quality of care that is provided to the residents who live in long-term care homes across the province.  

Link to site: www.hqontario.ca

Quality Improvement Plan

Long Term Care Homes are asked to develop an annual Quality Improvement Plan. Quality Improvement Plans (QIP) plays a role in improving the quality of care. They allow organizations to formalize their quality improvement activities, articulate goals and identify concrete ways of achieving goals. Wellington Terrace's plan responds to priority indicators established by Health Quality Ontario. 

Link:  2023 Quality Improvement Plan (QIP) Narrative Report

Link:  2023 Quality Improvement Plan (QIP) Progress Report

Link:  2023 Quality Improvement Plan (QIP) Workplan

Link:  2023 Quality Improvement Plan (QIP) Sign Off 

Link: 2022/23 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Link: 2019/20 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Link: 2018/19 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario

Link:  2022/23 Quality Improvement Plan for Ontario Long Term Care Homes "Improvement Targets & Initiatives

Link:  2019/20 Quality Improvement Plan for Ontario Long Term Care Homes " Improvement Targets and Initiatives"

Link: 2018/19 Quality Improvement Plan for Ontario Long Term Care Homes "Improvement Targets and Initiatives"