When You Do Not Know Where to Turn, Call 211 Today!

211 is the source Wellington County residents trust when seeking information and services to deal with life's challenges. 211 provides a gateway to community, social, non-clinical health, and related government services. 211 helps navigate the complex network of human services quickly and easily. Calls are answered by highly trained Information and Referral Specialists 24 hours a day, 7 days a week.

Call 211 if you need information about:

  • Housing Services
  • Social Assistance
  • Children Services
  • Community Programmes
  • Legal Matters
  • Employment Services
  • Immigrant Settlement Services (Multi-lingual services available)
  • Health Matters
  • Homes for the Aged

211's Role in Emergency Response and Recovery

In addition to the information and referral services provided in communities every day, 211 has demonstrated the ability to support members of the public, emergency responders, municipalities and other non-government organizations during and following an emergency incident. As part of the non-emergency communication system, 211 can play a vital role in supporting municipalities as a public information channel - disseminating authoritative information to the public, and reporting back to municipal officials regarding caller needs and trends in real time.

Possible 211 Services during an Emergency, Response, and Recovery

  • Provides and receives information
  • Reduces non-emergency calls to 911 and other municipal and government lines
  • Monitors social media and posts information
  • Relationships with Red Cross, Victim Services, Salvation Army, Crisis Lines and the Humane Society to complement their services
  • Able to provide public access point in reception and/or evacuation centres
  • Able to collect information about goods and services donated by individuals, government, businesses or organizations

For more information, go to http://www.211ontario.ca/

© 2018 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, F 519.837.1909