COVID-19 Terrace Information and Visiting Policy


Please check back often for new information and updates.



Wellington Terrace believes the presence of family, friends, and the community are important components of a high quality of life for those residing in our Long Term Care facility. The Home has established guidelines to facilitate this involvement in order to protect residents, employees, visitors, and the community’s right to privacy and confidentiality, as well as the right to be cared for, visited, and work in a safe environment.

Please adhere to the following guidelines when visiting Wellington Terrace

Essential Caregivers:

Essential Caregivers are defined by the Ministry of Long Term Care as important partners in care who provide direct care to residents — such as helping with feeding, mobility, hygiene, or cognitive stimulation. They can be family members or friends, privately hired caregivers, paid companions and/or translators.

Each resident and/or their substitute decision maker may designate essential caregivers. Essential caregiver names will be entered in the resident chart by the admission nurse and made readily available to the screener. The residents Essential Caregiver list may be updated periodically, but no more than once every two months.

Essential caregivers can visit at any time without time limits, subject to direction from Wellington Terrace and Wellington Dufferin Public Health Unit.

Essential Visitors:

Essential visitors are defined as including a person performing essential support services (e.g., food delivery, inspector, maintenance, or health care services (e.g., phlebotomy, hairdressing, foot care) or a person visiting a very ill or palliative resident. These individuals must be actively screened upon entry.

Visitors for imminently palliative residents must be screened prior to entry. If they fail screening, they will be permitted entry. The homes will ensure that they wear a medical (surgical/procedural) mask and maintain physical distance from other residents and staff.

Visiting Restrictions during COVID 19 pandemic:

There is no limit to the number of visitors on the property, however, the Home will continue to monitor to determine if any maximums need to be applied. 

  • Visiting hours are 9:30-7:30 daily with the last swab at 7 pm.  No appointment is required for vaccinated visitors to visit in resident rooms, unmasked with the resident.
    • Visitors must put on a mask when a staff or other resident enters the room
    • Food is allowed to be consumed in the room    
  • Indoor visitors must comply with screening and rapid testing requirements.
  • Indoor visits may take place in the resident room or common spaces such as the neighborhood living room, courtyard, clearing or pavilion, if the visitor is vaccinated and masked when indoors. Residents and families may visit outdoors. This is subject to change in the event of an outbreak.
  • Visitors must wear the PPE (mask) provided by the home, as directed by the home. Eye protection is available for those visiting residents in isolation or after a point of care risk assessment.
  • Visitors may bring in food and beverages to their loved one. The resident should consume food immediately as we are not able to store food items.
  • Vaccinated visitors may eat and drink during the indoor visit in the designated areas of the home.
  • Unvaccinated visitors may book a time with the neighbourhood Recreation Therapist to visit their loved one in the chapel.  Visits will be booked for one hour and four people may visit at once. 
  • Please book your visit with the Recreation Therapist on your loved ones neighbourhood at least 48 hours in advance of your visit.  You may leave a voicemail and they will call you back.
  • Children 2 years and older are required to be swabbed and masked during their visit unless on in the designated space mentioned above. 
  • Children 5 years and older must be fully vaccinated to visit in resident room, if they are not please refer to unvaccinated visitor restrictions

Outdoor Visits

All outdoor visitors must be screened prior to their visits. Masks are not required for outdoor visits and food may be consumed by residents and visitors.  Please be mindful of social distancing when you do not have a mask on. Those visiting outdoors do not need to be swabbed. Families are asked to facilitate these visits. One person must enter the home, screen and swab in order to porter the resident outside for the visit.

When planning a visit:

  • Please do not visit the home if you feel sick, unwell or have symptoms of a cough, cold, fever, stomach virus (e.g. diarrhea or vomiting), or any other contagious condition
  • Visitors are expected to follow the home’s established policies and procedures, and any other applicable communication or legislation
  • Visitors are encouraged to refrain from wearing scented products or bringing in any heavily fragranced items such as Easter lilies.
  • Visitors must follow the homes heat risk protocols as posted when the humidex reaches 30 degrees or beyond.


Wellington Terrace uses a communication system called One Call now to send messages to family and friends of residents. On admission, resident’s family will be asked how they would like or receive information from the home. Visitors may opt out of communication at any time.

Messages are sent periodically to update visitors on resident activities, outbreaks and education items.

Education for visitors to the home is posted here:  education lightbulb

When visiting the home:

  • All visitors must be actively screened upon arrival to the home. The Home uses a QR code system and ipad to record visitors screening.
  • Visitors must communicate with the screener when they are leaving the building.
  • Please use available parking spots at the front of the building or the overflow parking across the road from the Terrace.  Do not use reserved or resident designated spots.  The driveway in front of the home can be used for pick up/drop off (no standing or parking), and must be available at all times for emergency vehicles.
  • Wellington Terrace is committed to respectful communication in our home. Verbal and physical abuse directed to residents, staff, volunteers or visitors will not be tolerated. If visitors display the use of profanity, verbal threats or any acts of violence or abusive behaviour you will be asked to leave the premises and/or the police may be called.
  • All visitors must sign the resident out of the Resident Home Area when going to other public areas in the building, or leaving the building.  A staff member should also be advised.  Do not let residents follow you off the unit into elevators or exit doors unless attended. 
  • Visitors are expected to respect the rights of all residents and families, including not monopolizing common spaces on Resident Home Areas
  • Visitors are not permitted in non-resident areas. This includes, but is not limited to, nursing stations, staff rooms, conference rooms, storage rooms, utility rooms, and home service areas such as laundry and receiving
  • Children must be supervised by a responsible adult at all times
  • Pets must be leashed, well-mannered and have updated rabies, distemper and other commonly required vaccinations. Supporting documentation may be requested
  • During winter months, visitors are asked to take care to ensure they have removed excess snow from clothing and footwear; resulting puddles could become a hazard.

Health and Safety

  • Regular cleaning of hands reduces the spread of infection. Please clean your hands frequently when visiting. Cover coughs or sneezes with tissue or crook of arm. Please refrain from touching your face
  • If Infection Control Precaution signage is posted, please check with the nursing staff for further direction prior to entering the room
  • Should the home experience an outbreak, visitors are expected to respect the restrictions that may be put into effect in consultation with Public Health
  • Follow staff instruction in the event of an emergency.
  • Visitors will refrain from providing personal care to residents for which knowledge, education, and certification may be required.  Do not bring in medications and leave in resident room, always give to the nurse. 


  • The privacy of all residents, staff and other visitors must always be respected
  • Staff are only able to provide updates on a Resident’s specific condition to one documented designated person
  • Visitors, including family, must not take pictures, voice or video recordings of any visitors, staff or other residents without the express consent of the individuals involved. 
  • Visitors will be requested to leave a resident’s room when care is being provided


  • Smoking is prohibited in the home and nine metres surrounding any entrance/exit.  Smoking is only permitted in designated areas on the home grounds. Visitors should not smoke in the resident smoking area.
  • The consumption of alcohol is strictly prohibited by visitors
  • Possession and use of street drugs and/or weapons is strictly prohibited

Revised November 2022

Contact Us:
Wellington Terrace
474 Charles Allan Way
Fergus ON N1M 0A1
T. 519.846.5359 
F. 519.846.9192

© 2023 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909