COVID-19 Terrace Information and Updates


Please check back often for new information and updates.

Indoor Visiting: 

During Step 3, there will be no limit to numbers, however we will continue to monitor to determine if any maximums need to be applied.  At this time Wellington Terrace is not booking family events. 
  • Visiting hours are 10:30-6:30 daily with the last swab at 5:30 pm.  No appointment is required.  
  • Indoor visits may take place in the resident room or common spaces such as the neighborhood living room, courtyard, clearing or pavilion.  We ask that when visiting a resident you stay within your small group and ensure physical distancing with all other residents and visitors.

  • Pets are permitted provided that they are well behaved, vaccines are up to date and they are on a leash.  Please have your pet socialize only with your resident.  
  • If you wish to take your loved one outside, please feel free to do so.  Please keep in mind physical distancing requirements and avoid gathering with others.  
  • Visitors must wear the PPE provided by the home for the entire duration of their visit.
  • As of Friday, July 16, visitors will no longer need to wear eye protection unless within 2m of a resident on contact /droplet precaution (in isolation) or our Home is in outbreak.  If you wish to wear eye protection, please continue to bring it with you on each visit.  
  • Please do not take your loved one outside to visit with people who have not been screened & booked
  • Visitors may bring in food and beverages to their loved one. The resident should consume food immediately as we are not able to store food items.
  • Visitors may not eat or drink during the visit as you are required to keep your mask on for the whole duration of your visit.

Outdoor Visits

When coming for an outdoor visit, you will need to be screened but not swabbed.  Outdoor visits must be booked and you may do so by calling ext. 7266.  To minimize any disappointment when people arrive without an appointment, please ensure that your family members are aware of the visiting protocols.  Please do not bring your loved one outside to visit with people who have not been screen & booked. 

Wellington Terrace is committed to opening safely and we reserve the right to limit the visiting capacity at any given time.

Short Stay Outings and Leave of Absences

All residents, regardless of vaccination status are permitted to go on day and overnight absences. We continue to ask families to call the neighborhood and arrange day absences with the RPN. Overnight absences require approval of the Director of Care.  You may reach Tricia Burrough at extension 7244.  If you take your loved one on an outing the resident must be screened on return at the screening area. Please check in and ensure you do so.

Although the government has allowed for these absences, we must still exercise caution and ensure that there are safeguards in place when residents are away from the home.

When making plans please consider wearing a mask, visiting outdoors and avoiding crowded areas. 

If we are concerned about potential exposure to COVID on an outing then the resident will need to be isolated on return to the home.

Essential Caregivers:

Residents in Long Term Care Homes may designate individuals as Essential Caregivers.
  • Essential caregivers are defined by the Ministry as important partners in care who provide direct care to the resident such as helping with feeding, mobility, hygiene or cognitive stimulation.
  • They may be a family member or a friend or a privately hired paid companion that visits only Wellington Terrace.
  • All visitors will be screened on entry to the building and must follow the COVID testing protocols set by the Ministry of Health.
  • In an outbreak situation the home will be directed by public health on visiting, swabbing and infection control protocols.  
  • Visitors must wear a surgical mask and face shield (provided by the home) for the entire duration of their visit.  no food or drink is permitted.  
You may communicate to the home the essential care givers who have been identified for your resident. You may do this by emailing Peg Muhlbauer, Assistant Administrator at or calling 519 846 5359 ext. 7240.
All changes to the essential caregiver list need to be made in writing and planned prior to visiting the home. 
Visitors must wear the PPE provided by the home for the entire duration of their visit. No food or drink is permitted.

Visitor Education:


As of Friday, July 16th, fully immunized visitors no longer need to be swabbed, unless symptomatic.  If you are experiencing symptoms or are wishing to continue with routine swabbing, please go to an assessment centre.  

Reminder: “Fully immunized” means a person has received the full series of COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada and they have received their final dose of vaccine at least 14 days ago.

For partially or unvaccinated visitors, testing requirements remain in place.  A Rapid Antigen test will be performed 1-2 times per week in Step 3.  Tests will not occur on consecutive days, but up to two tests from our Sunday to Saturday cycle.

Rapid Antigen Testing

Rapid testing is a screening tool that is used to detect COVID in 15-20 minutes making it simpler and faster to identify potential COVID-19 positive cases that otherwise may have been missed. Rapid testing is considered highly effective in detecting those with enough virus to be considered infectious.

If you come to the home two or more days in a 7 day period (Sunday- Saturday) you will undergo rapid testing on non-consecutive days up to 2 times in that period. If you enter the home only once or twice in a 7 day period you will be tested on the “day of” regardless of whether the two days are consecutive days.

Testing will take place after you check in with the screener. A Terrace nurse will conduct the test for you in a private area in the fireside lounge.

If the test is positive, it does not necessarily mean that you have COVID. It is classified as a preliminary positive. A second swab will need to be completed and sent for PCR testing at the lab to confirm the results. You will be directed to go straight home and self-isolate until we receive your lab result.

If the home goes into an outbreak status we will require PCR lab testing and you will be directed about the new protocol.

Testing will be available 7 days a week from 1030am until 5:30pm. No appointment is necessary at this time. If you come multiple times a week we kindly ask that you complete your testing on Mondays, Wednesdays and Fridays whenever possible.


Are you looking for more information on the vaccines being offered in Ontario?  We have compiled a list of resources that may be helpful to those looking for more information to make an informed decision.  

“So, what’s in this vaccine?” – A blog post by Dr. Anne Marie Zajdlik

One Country AIDS Free: So, what's in this vaccine? (

Information about mRNA Vaccines:

COVID 19 Vaccine Fact Sheets (

  • Fact Sheet – COVID-19 vaccine fact sheet (EN) (FR)
  • Fact Sheet – COVID-19 vaccine: five things you need to know (EN) (FR)
  • Vaccine Q+A (EN) (FR)

Pre-register at the following:  You do not need to provide proof of association with the home.

If you have any questions regarding Wellington Dufferin Guelph's vaccine rollout plan, please visit their website at:

Receiving Updates from the Home:

The home uses an automated system called One Call Now to provide updates to family members periodically.  Updates can be sent by phone call, email or both.  If you would like to receive these updates, contact Peg Muhlbauer, Assistant Administrator at or 519 846 5359 ext. 7240.

Window and Virtual Visits

outdoor visitswindow visits
Window visits are booked in advance by calling  519 846 5359 ext. 7266.
Residents sit inside the home with family outside in an enclosed space with heat. Communication is over the cellphone or through a two way monitor. Residents may wear blue tooth headsets in order to aide communication. 
Visitors are asked to use the disinfectant wipes to clean the space after their visit.
Virtual visits may be facilitated phone calls, skype, zoom or facetime calls. Visits are facilitated through the neighborhood recreation therapist.

Tuck Cart

We have a Tuck Cart stocked with treats and seasonal items. Many residents enjoy picking out their own items. If you wish to treat your loved one to a gift certificate for the tuck cart this may be arranged by calling the business office at 519.846.5359 ext. 7226.
tuck cart

For additional information on COVID-19 please visit Wellington-Dufferin-Guelph Public Health's Novel Coronavirus (COVID-19) webpage.

Additional Resources

As we collectively work through this challenging period together, the County would also like to share helpful resources that are available. We encourage you to visit our COVID-19 Support and Resources page for government resources, and business, agriculture, and economic development supports. 

Contact Us:
Wellington Terrace
474 Charles Allan Way
Fergus ON N1M 0A1
T. 519.846.5359 
F. 519.846.9192

© 2021 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909