Housing Services - Contact Us

In an effort to slow the spread of COVID-19, County of Wellington Social Services offices are closed to the public until further notice. Social Services continues to provide service over the phone, by mail and through electronic communication. Please see below for service options.

Dropping off documents?
Please use the drop boxes location on the exterior of our office buildings.

Need to contact our staff?
Please contact staff directly by phone/email or speak to our reception staff by phone for assistance at 519.837.6274

Need to apply for assistance?
You can apply online or contact us by phone for assistance at 519.837.6274

Pre-arranged in-person services
Call ahead to arrange a time to visit us to complete the following in-person transactions:
1. Signing your new lease with Housing
2. Picking up an assistance cheque

In-person rent payment is not available at this time.

For all tenants that currently use Debit/Interac for rent payments or pay in person, we request that you would consider alternate options for rent payment for the next few months. This will help us all to maintain safe social distancing, and reduce community transmission of infections. This is a reminder that it is a tenant responsibility to pay rent on time, and we understand this situation may be challenging so we want to support you in making arrangements where possible. Please contact the Housing Services office if you are able to make alternative arrangements to paying rent in person, including but not limited to:
 - Pre-Authorized Payments
 - Cheques; mailed to the office or dropped off at the office mailbox
 - Post-dated cheques (only accepted for rent payments after the first month's rent)
 - Ontario Works (OW) pay direct system
 - Ontario Disability Support Program (ODSP) pay direct system

We appreciate your understanding and flexibility as we work to slow the spread of COVID-19.

COVID-19 Information and Updates

 

Main Office

Hours

Monday to Friday ~ 8:30am to 4:30pm
Summer Hours ~ 8:30am to 4:00pm (Victoria Day to Labour Day)

Contact

138 Wyndham St N. Guelph ON N1H 4E8

T. 519.824.7822
T. 1.800.663.0750 
F. 519.837.6349


Housing Services are delivered from our office located in downtown Guelph. Appointments can be made with staff to meet at a Fergus and a Mount Forest location. To speak with a specific member of our team, please click on the appropriate team button. 

Property Services Maintenance  Housing Services Staff Housing Services Managment

After Hours Emergency - To speak directly with a person T 519.824.7822

After Hours NON Emergency - to leave a message 519.824.1960

Property Services

To reach Property Services Staff please dial T 519.824.7822 followed by the extension.

Title Name Extension Buildlings
Property Services Officer Alyssa Hall x5131 450 Albert St; 250 Daly St.; 320-350 Derby St.; 360 Derby Cres.; 517-547 Derby St.; 305-339 Prospect St.; 301-303 Edinburgh Ave; 110 Edward St.; 235 Egremont St.; 38 Elizabeth St.; 500 Ferrier Ave.; 450 Ferrier Ave.; 133 Frederick St; 182 George S.; 51 John St.; 56 Mill St.; 212 Whites Rd.
Property Services Officer Lynne Johnson x4150

Algonquin/Ferndale/Brant; 232  Delhi St.; 229 Dublin St.;  33 Marlborough Rd.; 221 Mary St; Edmonton/Vancouver; 576 Woolwich St.; 559 Woodlawn Rd.; 68 Delaware Ave.

Property Services Officer Sarah Oliver x4180 14 Centre St.;22 Church St.;130 Grange St.;Scattered Hadati (includes Eastview Ave., McIlwraith Cres., Victoria Rd., Hadati Rd., Yeats Cres., Casino Ave., Mountford Dr.);387/411 Waterloo Ave.;Applewood/Sunset;Mohawk/ Delaware/Montana;131/133 Wyndham St.
Property Services Officer Chandra Stirling x4380 15 Willow Rd; 39 Dawson Rd.; 165 Gordon St.; 169 Gordon St.; 32 Hadati Rd.; 263 Speedvale Ave.
Property Services Clerk Paige Cutting x4140 32 Hadati Rd.; 263 Speedvale Ave.; Willow/Dawson; 14 Centre St.; 22 Church St.; 130 Grange St.; 387/411 Waterloo Ave.; Applewood/Sunset/Willow; Mohawk/ Delaware/Montana.
Property Services Clerk Melanie Elmquist x4440

Algonquin/Ferndale/Brant; 232 Delhi St.; 33 Marlborough Rd.; 221 Mary St; 576 Woolwich St.; 559 Woodlawn Rd.; 68 Delaware Rd.; 500 Ferrier Ave.; 450 Ferrier Ave.;301-303 Edinburgh Ave; 110 Edward St.; 133 Frederick St;235 Egremont St.;450 Albert St; 250 Daly St.; 212 Whites Rd.; 320-350 Derby St.; 360 Derby St.; 517-547 Derby St.; 305-339 Prospect St.;38 Elizabeth St.;51 John St.;56 Mill St.

Property Accounting Coordinator Samantha Stull x4100 165 Gordon St.; 169 Gordon St.; 131/133 Wyndham; 229 Dublin; Vancouver/Edmonton; Scattered Hadati (includes Eastview Ave., McIlwraith Cres., Victoria Rd., Hadati Rd., Yeats Cres., Casino Ave., Mountford Dr.); 182 George St.
Maintenance Staff and Building Custodians

To reach Maintenance Staff please dial T 519.824.7822 followed by the extension.

Title Name Extension Buildings
Maintenance Coordinator Arthur Ash 4370  Willow/Dawson;  165 Gordon St.; 169 Gordon St.; 32 Hadati Rd.; 301-303 Edinburgh Ave;500 Ferrier Ave.; 450 Ferrier Ave.
Maintenance Coordinator Lindsay Bradley 4220  263 Speedvale Ave.; 14 Centre St.; 22 Church St.; 130 Grange Ave.; 387/411 Waterloo Ave.; Applewood/Sunset; Mohawk/Delaware; 131/133 Wyndham St. Willow Rd.
Maintenance Coordinator Jeff Gramigna 5130 450 Albert St; 250 Daly; 320-350 Derby Cres.; 360 Derby Cres.; 110 Edward St.; 235 Egremont St.; 38 Elizabeth St.; 133 Frederick St.; 182 George St.; 51 John St.; 56 Mill St; 212 Whites Rd; 305-339 Derby St.; 305-339 Prospect St.
Maintenance Coordinator Andy Rees  4460 Algonquin/Ferndale/Brant; 232  Delhi Ave.; 229 Dublin St.; Edmonton/Vancouver; 33 Marlborough Rd.; 221 Mary St; 576 Woolwich St.; Scattered Hadati (includes Eastview Ave., McIlwraith Cres., Victoria Rd., Hadati Rd., Yeats Cres., Casino Ave., Mountford Dr.)

Building Custodians

Title Name Extension Buildings
 Building Custodians Rob Roth    Marlborough, Delhi, Hadati
 Building Custodians Matt Goerz     Woolwich, Dublin
 Building Custodians Helen Gordon    Gordon
 Building Custodians Patrick O'Connell    Grange, Waterloo
Housing Services Staff

To reach Housing Services Staff please dial T 519.824.7822 followed by the extension.

Title Name Extension
Accounts Receivable/Reception Erin Runciman x4070
Housing Planning and Policy Analyst Amy Johnston x4090
Housing Programme Advisor Michele Shears  x4080
Housing Programme Advisor Shannon McDowell  x4240
Housing Coordinator Nancy Butts x4120
Programme Support Worker Rubina Mian x4710

Applicant Services Coordinator

Samantha White x4350

Applicant Services Coordinator

Jennie Matthews x4360

Housing Registry Clerk

Kevin Priestley x4330

Housing Services Clerk (CWL)

Danielle Stinson x4670

Housing Community Support Worker

Jane Reble x4200

Housing Community Support Worker

Karin Gerreman x4270

Capital Works Coordinator

Erin Marriott x4480

Works Control Clerk

Caroline Drohan   x4420

Housing Services Clerk (Maint.)

Jessica MacKenzie x4280

To reach the Housing Stability Team please dial T 519.837.2600 followed by the extension.

Supportive Housing Caseworker

Sonja Roks   x3440

Housing Stability Coordinator 

Brianne Cox x3185

Housing Stability Coordinator 

  x3220 

Housing Stability Coordinator 

Tyler Pettipiere x3680 

Housing Stability Clerk

Sara Hogeveen  x3130

 

 Housing Services Managment

 To reach Housing Services Managment please dial T 519.824.7822 followed by the extension.

Title Name Extension
Director of Housing Mark Poste x4040
Housing Operations Manager Harry Blinkhorn x4340
Housing Programme Manager Paul Skinner x4690
Applicant Services Manager Elizabeth Black x4400
Community Property Services Manager Victoria Toman x4300
Maintenance Supervisor Melissa Sheflin x4960
Housing Stability Manager Lori Richer x3150

cartoon graphic of neighbourhood

© 2020 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909