ERO Referral Process

The Corporation of the County of Wellington is the Consolidated Municipal Service Manager (CMSM) for the purposes of administering Federally, Provincially and Municipally funded programmes under the Housing Services Act, 2011 (HSA) and its Regulations; for the geographic area that includes the County of Wellington and the City of Guelph.

The County of Wellington has delegated responsibility for determining household’s ongoing eligibility for RGI assistance to housing providers.  All housing providers are responsible for ensuring tenants/members are entitled to the RGI assistance they receive. 

The Housing Services Act authorizes the County’s Eligibility Review Officer to review and investigate suspected cases of ineligible tenants/members and/or possible cases of fraud/misrepresentation.  The ERO function has been offered to Housing Providers throughout Wellington and Guelph since 2006. Housing Providers are able to refer their cases of suspected fraud or misrepresentation or where there are concerns about RGI eligibility to the ERO for investigation.


Resources ERO Process

(Please note: the following links are pdf documents/forms and can be viewed/completed using a pdf reader.)

ERO Process Manual

ERO Referral Form (Fillable PDF)

ERO Submission Instructions

© 2019 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909