As soon as you rent an apartment, you become a tenant. Having a successful tenancy means understanding your legal obligations, paying your rent on time, being responsible for your actions and those of your guests, and contacting the landlord if you have issues. We are here to help.
Housing Application |
Application for Housing Form
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Tenant Forms |
Application for Housing Form
Rent Subsidy Package Form
Tenant Issues
Vehicle Registration
Pre-Authorized Payment Form
Addition to Household/ Transfer Form
Notice of Change Form
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Maintenance |
If you have a maintenance request, the Property Manager will respond as quickly as possible.
Please complete the Maintenance Forms below to request a repair.
During Regular Office Hours contact the Property Manager for all maintenance concerns
After hours emergency maintenance repairs T 1.888.844.7050
Maintenance Requests
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Tenant Information |
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Review of Decision |
If you disagree with a decision that has been made about your eligibility, we do recommend that you try to work with the person who made the decision.
If you are unable to, you can request a review by completing and sending us the Request for Review of Decision form that was mailed to you with your decision letter.
If you do not have this form, please call the Review of Decision Coordinator at 519.837.5492 x4361 or email reviewcoord@wellington.ca. Please note that only certain types of decisions are reviewable.
The following decisions made by the centralized waiting list or a housing provider are reviewable by the Review of Decisions system:
- The household is not eligible for rent-geared-to-income assistance;
- The size and type of unit that would be permissible if the household received rent-geared-to-income assistance;
- The household is not included in a category given priority over other categories;
- The amount of rent payable by the household;
- The household is no longer eligible for rent-geared-to-income assistance;
- The household is not eligible for special needs housing;
- The special needs household is not included in a category given priority over other categories;
- The household that occupies a special needs housing unit no longer continues to be eligible for special needs housing.
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Financial Assistance |
Emergency Assistance to Maintain Tenancy |
For emergency assistance please visit review Housing Help Centre resources.
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Income Assistance |
Ontario Works - Wellington County
519-837-3620 or 1-800-265-7294
129 Wyndham St. N Guelph, ON
Apply for Ontario Works
Ontario Disability Support Program
https://www.mcss.gov.on.ca/en/mcss/programs/social/odsp/
519-822-7500 or 1-800-567-2953
1 Stone Rd. Guelph, ON
Apply for Ontario Disability Support Program
Service Canada Old Age Security
A monthly payment available to seniors aged 65 and older who meet eligibility requirements. Visit the Government of Canada Website for more information on application and eligibility.
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security.html
Service Canada Canadian Pension Plan
The Canada Pension Plan (CPP) provides contributors and their families with partial replacement of earnings in the case of retirement, disability or death. Visit the Government of Canada Website for more information on application and eligibility.
https://www.canada.ca/en/services/benefits/publicpensions/cpp.html
Canada Revenue Agency
https://www.canada.ca/en/revenue-agency.html
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Child Care Subsidy |
Child Care Subsidy
https://www.wellington.ca/en/social-services/cey-feesubsidy.aspx
519-837-3620 or 1-800-265-7294
129 Wyndham St. N Guelph, ON
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Utility Support - Ontario Energy Board (OEB) Program |
The OESP is an Ontario Energy Board (OEB) program that lowers electricity bills for lower-income households. The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.
The program is available to all lower-income customers who have accounts with electricity distributors or unit sub-meter providers. Customers must apply to the program.
Customers who have completed their taxes within the last two years can apply online at OntarioElectricitySupport.ca.
Customers unable to apply online can contact an intake agency. Intake agency in Guelph is Ontario Works which can be reached by phone at 519-837-2670 x3712. Intake in the County is The Community Resource Centre in Fergus at 519-843-7000. If you have not filed taxes within the last two years you will need to contact an intake agency.
To apply you will need:
- Your electricity bill account number, service address, and account holder details.
- The birthdates and names of all residents in your home.
- Social Insurance Numbers or Temporary Tax Numbers for tax-filing household members.
Applications typically take 6-8 weeks to process once all information is submitted along with signed consent. Eligible customers will receive on bill credits for 2 years.
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Community Resources |
Crisis and Emergency Services |
Guelph Police
Emergency: 911
Non-emergency: 519.824.1212
Telehealth
www.ontario.ca/page/get-medical-advice-telehealth-ontario
T. 1-866-797-0000
Here 24/7 Crisis Services
http://www.here247.ca/
T. 1-844-437-3247
Victim Services Wellington
http://www.vswguelph.on.ca/
T. 519.824.1212 x 7304
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Legal |
Legal Clinic of Guelph and Wellington
176 Wyndham Street North (Inside the Guelph Community Health Centre) Guelph, ON N1H 8N9
The Clinic is open Monday to Friday from 9:00am to 12:00pm and 1:00pm to 4:00pm
T 519.821.2100
T 1.800.628.9205 (toll free within Wellington County, outside of Guelph)
F 519.821.8192
gwlegalclinic@lao.on.ca
Landlord and Tenant Board
An independent agency that resolves disputes between residential landlords and tenants.
T 1.888.332.3234
www.sjto.gov.on.ca/ltb
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Community and Neighbourhood Services |
Guelph Food Bank
T 519.767.1380
Guelph Information (the People and Information Network-PIN)
T 519.821.0632
Shelldale Better Beginnings Better Futures
T 519.824.8498
Salvation Army
http://www.guelphsa.ca/
T 519.836.9360
Neighbourhood Groups
- Brant Avenue: 519.821.9243
- Grange Hill East: 519.836.9427
- Onward Willow: 519.824.6892
- Parkwood Gardens: 519.824.6340
- Two Rivers: 519.837.4248
- Waverly: 519.821.9677
- West Willow Woods: 519.826.9930
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Health and Wellness |
Guelph General Hospital
http://www.gghorg.ca/
T 519.822.5350
Guelph Community Health Centre
http://www.guelphchc.ca/
T 519.821.6638
Canadian Mental Health Association
http://www.cmhaww.ca/
T 519.821.8089
Local Health Integration Network Waterloo/Wellington
www.healthcareathome.ca/ww/en
T 519.823.2550
Homewood Health Centre
http://www.homewood.org/
T 519.824.1010
Trellis - Mental Health and Developmental Services
T 519.821.2060
http://www.trellis.on.ca/
Family and Children's Services
T 1.800.265.8300 or 519.824.2410
https://www.fcsgw.org/
Wellington-Dufferin-Guelph Public Health
www.wdgpublichealth.ca
T 1.800.265.7293
Indigenous Healing & Wellness Program Wellington-Waterloo
176 Wyndham St. N Guelph
FB @IndigenousHealingAndWellness
T 519.821.6638 x301
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