What to Bring to Your Appointment

In all cases, please refer to the appointment letter you received from your caseworker to confirm which documents you may or may not require at your appointment. If you do not have your appointment letter, you may also contact your caseworker in advance of your meeting if you have questions about which documents you are required to bring. If you have the MyBenefits mobile app, you can also access letters from your caseworker there. Sign up for the MyBenefits app.

The list below is for reference purposes only and is not intended to be exhaustive.

Verification Interview/Re-Applications

Proof of Identity/Date of Birth

  • Birth Certificate, or Driver's License, or Photo Health Card, or Passport

Status in Canada

  • Birth Certificate
  • If not born in Canada: Passport, or Permanent Resident Card, or Citizenship Card, or Immigrations Papers

Other Identification

  • Social Insurance Number (SIN) or Official Documents showing SIN (ex. Tax Return)
  • Ministry of Health and Long Term Care (MOHLTC) issued Ontario Health Card or other official documentation showing health number (ex. Letter from MOHLTC)

Where You Live

  • Current Lease Agreement or Notice of Rent Increase (Form N1)
  • Mortgage Statement and Property Tax Assessment
  • Letter from Landlord
  • Statements for Utilities (Hydro, Gas, etc.)

Proof of Income

  • Pay Stubs from Employment
  • Record of Employment (ROE)
  • Canada Pension Plan (CPP) statement or Employment insurance (EI) statement or OSAP assessment

Proof of Assets

  • 30 Days Banking records
  • Direct Deposit Form
  • Investments provided by financial institutions
  • Savings Plans Statements (RRSP, RESP)
  • Life Insurance Policies
  • Vehicle Ownership


  • Spousal or Child Support Court Orders or Private Agreements

Tax Information

  • Canada Child Tax Benefit Notice
Eligibility Verification Process

Proof of Income and Employment (All that Apply)

  • Pay Stubs
  • Pension Statements (CPP or Other)
  • Employment Insurance (EI) Statments
  • Child and/or Spousal Support Agreements
  • Proof of any other type of income
  • Record of Employment (ROE)

Proof of Assets (All that Apply)

  • Bank Statements from the Previous Month
  • Life Insurance Policy Information
  • Copies of Savings Bonds
  • Statements for RRSPs or any other Investments
  • Proof of any other assets you or members of your family own (Vehicles, Property, etc.)

Proof of Housing Costs (All that Apply)

  • Receipts for Rent
  • Utility Bills (Water, Electricity, Gas)
  • Mortgage Agreement
  • Property Tax Statement
  • Proof of any other housing costs

Proof of Loans or Debts

  • Loan Agreements
  • Letters for Personal Loans
  • Credit Card Statements
Participation Agreement Review
  • Up to Date Resume
Two Year Review
  • Bank statements or an up to date bank book for the past month
  • Accommodation verification (copy of rent receipts/lease or mortgage agreement)
  • Verification of accommodation expenses (copy of hydro bill, fuel bill, property tax statement, fire insurance policy, condo expenses)
  • Paystubs to verify any income earned from employment, including but not limited to full or part time employment, casual, seasonal, self-employment, and babysitting
  • Verificatication of income from any source for all persons on your budget. Types of income would include; Canada Child Tax Benefit; support payments; sponsorship payments; any pensions; income from boarders or roomers
  • Verification of assests for all persons on your budget. Types of assets would include but not be limited to RRSPs, RESPs, Bond, and Shares. Ownership verification for all vehicles, rela estate, and other assets.
  • Immigration information, if applicable (proof of status: Citizenship, landed immigrant, refugee, etc.)
  • Verification of school attendance for all children (timetable or report card)
  • Verification of all debts over $500.00. Including credit card bills, letter from loaners, OSAP, loan agreements.
Eligibility Review Interview

A list of requested documents will be provided to you at your initial meeting.

For later meetings, if you require an additional copy of your specific document requirements, please contact 519.837.2670.

Family Support
  • Separation and/or Divorce Documents
  • Exisiting Support Agreements;
  • Court Orders Related to Custody, Access, or Support;
  • If Available, the Social Insurance Number for your spouse
  • If Available, Employment information for your spouse

Ontario Works Offices
Guelph Ontario Works Office Fergus Ontario Works Office

138 Wyndham St N. Guelph, ON N1H 4E9

T 519.837.2670 or 1.800.265.7294

F 519.824.9990

Hours: Monday to Friday 8:30am - 4:30pm

321 St. Andrew Street W. Fergus, ON N1M 1P1

T 519.837.2670 or 1.800.265.7294

F 519.787.8241

Hours: Monday to Friday 8:30am - 4:30pm

© 2023 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909