Ontario Works Benefits and Supports

COVID-19 Information and Updates

In an effort to slow the spread of COVID-19, County of Wellington Social Services offices are closed to the public until further notice. Social Services continues to provide service over the phone, by mail and through electronic communication. Please see below for service options.

Dropping off documents?
Please use the drop boxes location on the exterior of our office buildings.

Need to contact our staff?
Please contact staff directly by phone/email or speak to our reception staff by phone for assistance at 519.837.6274

Need to apply for assistance?
You can apply online or contact us by phone for assistance at 519.837.6274

Pre-arranged in-person services
Call ahead to arrange a time to visit us to complete the following in-person transactions:
1. Signing your new lease with Housing
2. Picking up an assistance cheque

In-person rent payment is not available at this time.

For all tenants that currently use Debit/Interac for rent payments or pay in person, we request that you would consider alternate options for rent payment for the next few months. This will help us all to maintain safe social distancing, and reduce community transmission of infections. This is a reminder that it is a tenant responsibility to pay rent on time, and we understand this situation may be challenging so we want to support you in making arrangements where possible. Please contact the Housing Services office if you are able to make alternative arrangements to paying rent in person, including but not limited to:
 - Pre-Authorized Payments
 - Cheques; mailed to the office or dropped off at the office mailbox
 - Post-dated cheques (only accepted for rent payments after the first month's rent)
 - Ontario Works (OW) pay direct system
 - Ontario Disability Support Program (ODSP) pay direct system

We appreciate your understanding and flexibility as we work to slow the spread of COVID-19.

Individuals and families may require Ontario Works assistance for many different reasons. The amount of assistance issued, or the benefits that individuals may receive, is based on individual circumstances, family size, accommodation costs and other expenses. Monthly Ontario Works assistance consists of two primary benefits:

  • Basic Needs Allowance, determined by the size and age composition of your family unit
  • Shelter Allowance to assist with the costs of maintaining your current accommodations

Mandatory Benefits

For those who are eligible to receive monthly income support under Ontario Works, the following mandatory benefits are also available:

  • Prescription drug coverage
  • Basic dental care for children
  • Vision Care for children
  • Diabetic and surgical supplies
  • Medical transportation
  • Approved special diet costs
  • Employment start-up
  • Transition child benefit

Discretionary Benefits

There are also some discretionary benefits that may be available. These include, but are not limited to the following:

  • Emergency dental care for adults
  • Basic vision care for adults
  • Prosthetic appliances
  • Funerals and burials
  • Certain employment supports

Family Support Team

The Family Support Team assists Ontario Works recipients to obtain any financial resource available to them in relation to child, spousal, parental and sponsorship support. Family Support Workers also review various options for obtaining support including the negotiation of support orders and agreements. Where other legal issues are in dispute, such as custody, access and property or the matter is to be heard in a higher court, the Family Support Worker will refer the participant to Legal Aid.

For Ontario Works recipients who are already receiving support, Family Support Workers will work to ensure that the current support amount adequate and is in accordance with the Federal Child Support Guidelines (for child support).

For additional information contact:

Family Law Information Centre
74 Woolwich Street
Guelph, ON

The Ministry of the Attorney General - Family Law Information

The Ministry of Community and Social Services - Family Responsibility Office

Legal Aid Ontario

© 2023 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909