Accessibility Policy

As a service provider, it is important that we provide high-quality, accessible services to residents. We recognize the diverse needs of all our residents and respond by striving to provide goods, services and facilities that are accessible to all. The County will strive to meet the accessibility needs of people with disabilities in a timely manner.

The County will make sure that:

  • Goods and services be provided in a manner that respects the dignity and independence of people with disabilities.
  • Services will be integrated unless a different method is necessary.
  • Equal opportunity will be given to people with disabilities.
  • An explanation will be provided, upon request, if the County is unable to incorporate accessibility criteria when purchasing goods or services.
  • The County will allow people with disabilities to use their own personal assistive devices to access services offered by the County.

The County's AODA policy addresses the following:

Support Persons

People with disabilities can bring a support person to any County-owned facility. The County will waive any admission fee for the support person.

Service Disruption

Service disruptions will be posted in a manner that best suits the disruption. Where possible, a service disruption will be posted on the County's website.

Service Animals

The County welcomes services animals into our facilities in areas that are open to the public.

Alternate Formats

Alternate formats of any document that the County creates, will be provided in an alternate format, upon request. If you would like to request an alternate format, please contact the Accessibility Clerk or the department responsible.


Staff will receive training in accordance with the Accessibility for Ontarians with Disabilities Act.

Communication Supports

Communication supports are available for meetings or appointments, upon request. If you need a communication support, such as an American Sign Language (ASL) interpreter, please contact the Accessibility Clerk . Requests need to be made as far in advance as possible.


Accommodations will be provided during the recruitment process to candidates who make their needs known in advance. If an accommodation is required for a job interview with the County of Wellington, the candidate should contact the Human Resources Department to make arrangements.

Feedback Process

If you would like more information, or have comments on accessibility services, please do so by contacting the Accessibility Clerk at the information listed below.

Accessibility Clerk
County of Wellington
74 Woolwich Street
Guelph, Ontario, N1H 3T9

Phone: 519.837.2600 x 2524
Email: Accessibility Clerk
Fax: 519.837.8882