Visiting Policy

Wellington Terrace supports the presence of family, friends, and the community as they are important components of a high quality of life for those residing in our Long-Term Care facility.  

Please adhere to the following guidelines when visiting the Wellington Terrace: 

There is no limit to the number of visitors to the property, however, the Home will continue to monitor to determine if any maximums need to be applied.  

  • All visitors must sign in and out upon entry and exit. 
  • Some isolation rooms may require additional personal protective equipment. 
  • Visitors may bring food and beverages to their loved one. The resident should consume food immediately as we are not able to store food items. 
  • Indoor visits may take place in the resident room or common spaces like the neighbourhood living room, courtyard, clearing or pavilion.  This is subject to change in the event of an outbreak. 

When planning a visit: 

  • Please do not visit the home if you feel sick, unwell or have symptoms of illness including a cough, cold, fever, stomach virus (e.g., diarrhea or vomiting), or any other contagious condition. 
  • Visitors should refrain from wearing scented products or bringing in any heavily fragrant items such as Easter lilies. 
  • Visitors must follow the homes heat risk protocols as posted when the humidex reaches 30 degrees or beyond. 

Dining with your loved one: 

  • You may enjoy a meal with your loved one. 
  • Please book through the business office a day prior to the meal. 
  • Lunch is $5.00 and supper is $7.00. 
  • We can accommodate the resident plus a maximum of 3 guests. 
  • We are unable to accommodate special diets for guests.

Communication: 

Wellington Terrace uses a communication system called One Call Now to send messages to family and friends of residents. On admission, resident’s family will be asked how they would like or receive information from the home. Visitors may opt out of communication at any time. 

Messages are sent periodically to update visitors on resident activities, outbreaks and education items.  If you wish to be added to the One Call list, please email us

When visiting the home: 

  • Please use available parking spots at the front of the building or the overflow parking across the road from the Terrace.  Do not use reserved or resident designated spots.  The driveway in front of the home can be used for pick up/drop off (no standing or parking)  and must be available at all times for emergency vehicles. 
  • Wellington Terrace is committed to respectful communication in our home. Verbal and physical abuse directed to residents, staff, volunteers or visitors will not be tolerated. If visitors display the use of profanity, verbal threats or any acts of violence or abusive behaviour you will be asked to leave the premises and/or the police may be called. 
  • All visitors must sign the resident out of the Resident Home Area when going to other public areas in the building, or leaving the building.  A staff member should also be advised.  Do not let residents follow you off the unit into elevators or exit doors unless attended.  
  • Visitors are expected to respect the rights of all residents and families, including not monopolizing common spaces on Resident Home Areas 
  • Visitors are not permitted in non-resident areas. This includes, but is not limited to, nursing stations, staff rooms, conference rooms, storage rooms, utility rooms, and home service areas such as laundry and receiving 
  • Children must be supervised by a responsible adult at all times 
  • Pets must be leashed, well-mannered and have updated rabies, distemper and other commonly required vaccinations. Supporting documentation may be requested 
  • During winter months, visitors are asked to take care to ensure they have removed excess snow from clothing and footwear; resulting puddles could become a hazard. 

Health and Safety:

  • Regular cleaning of hands reduces the spread of infection. Please clean your hands frequently when visiting. Cover coughs or sneezes with tissue or inner elbow. Please refrain from touching your face 
  • If Infection Control Precaution signage is posted, please check with the nursing staff for further direction prior to entering the room or neighbourhood. 
  • Should the home experience an outbreak, visitors are expected to respect the restrictions that may be put into effect in consultation with Public Health 
  • Follow staff instruction in an emergency. 
  • Visitors will refrain from providing personal care to residents for which knowledge, education, and certification may be required.  All medications must be provided to and administered by the nurse. 

Privacy:

  • The privacy of all residents, staff and other visitors must always be respected. 
  • Staff are only able to provide updates on a Resident’s specific condition to one documented designated person (generally the Power of Attorney for Care) 
  • Visitors, including family, must not take pictures, voice or video recordings of any visitors, staff or other residents without the express consent of the individuals involved.  
  • Visitors will be requested to leave a resident’s room when care is being provided. 

Other:

  • Smoking is prohibited in the home and nine metres surrounding any entrance/exit.  Smoking is only permitted in designated areas on the home grounds. Visitors should not smoke in the resident smoking area.
  • The consumption of alcohol is strictly prohibited by visitors.
  • Possession and use of street drugs and/or weapons is strictly prohibited.

Essential Caregivers:

Essential Caregivers are defined by the Ministry of Long Term Care as important partners in care who provide direct care to residents — such as helping with feeding, mobility, hygiene, or cognitive stimulation. They can be family members or friends, privately hired caregivers, paid companions and/or translators. Essential caregivers can visit at any time without time limits, subject to direction from Wellington Terrace and Wellington Dufferin Public Health Unit.

Each resident and/or their substitute decision maker may designate essential caregivers. Essential caregiver names will be entered in the resident chart by the admission nurse. The residents Essential Caregiver list may be updated periodically, but no more than once every two months. If you wish to make changes to the essential caregiver list, please email us