Annual Review Form - approximately three months before your lease comes up for renewal, you will be asked to complete forms and supply documents to maintain RGI eligibility
- Rent Subsidy Review - Bachelor (to print)
- Rent Subsidy Review - Family (to print)
Interim Review Form - to maintain RGI eligibility you are required to report any changes in household members or total household income within 30 days of the date you experience the change
- Interim Changes Report Form (to print)
Personally Approved Payment Plan - preauthorizes the County to withdraw the amount due for monthly rental payment, from your financial institution, on the first business day of each month.
- Personally Approved Payment Plan (to print)
County of Wellington Housing Services is your landlord. If you have questions related to your tenancy, please contact us directly.
T. 519.824.7822 | TF. 1.800.663.0750 | F. 519.837.6349
To meet with a staff member at our office, please call ahead and make an appointment. Staff are often out of the office. By making an appointment you can be sure they will be there when you arrive.
Five things you need to know:
- Rent is due on or before the first day of each month.
- RGI rent is set at an amount that is based on approximately 30 per cent of your household’s gross monthly income.
- Everyone living in your home who is 16 years and older must declare their income. However, some income, such as full time student income, is not included in the RGI calculation. If in doubt, contact your Property Services Clerk.
- Each year, approximately three months before your lease comes up for renewal, you will be asked to complete forms and supply documents to maintain RGI eligibility. This is called an Annual Review.
- In addition, you are required to report any changes in household members or total household income within 30 days of the date you experience the change. This is called an Interim Review.
If you have any questions related to your rent calculation, please contact us: 519.824.7822
As a tenant, you have the right to:
- A safe place in which to live
- Enjoy your home without undue interference from others
- Take part in the activities of your community
As a tenant, you have the responsibility to:
- Pay your rent on time
- Report changes in income or household composition within 30 days of change to ensure that rent is properly calculated
- Not interfere with reasonable enjoyment of other tenants
- Follow the guidelines in your lease
If you have any questions about your lease or your rights and responsibilities, please contact your Property Services Officer.
You have a right to enjoy your home. Establishing and keeping good relations with your neighbours can go a long way towards making the community one that all residents can enjoy. The following are some of the things that can help establish good relations with your neighbours:
- Be considerate when playing your stereo or radio
- Your patio, balcony or yard is always visible to everyone. Please keep it neat and attractive looking for all to enjoy. Do not store items or garbage on your patio or balcony
- Remember that you are responsible for your guests while they are visiting. Please let them know about parking and other regulations
- When outside of your home (including the hallways, lounge, balcony, patio and yard areas), please dress appropriately
In general, treat others as you would like to be treated. If you do have problems with a neighbour, try to talk over the problem with the person. See if you can find a solution that you both can live with. If talking with the person doesn’t help, call your Property Services Officer.
Free Wi-Fi is available in lounges and common rooms, for tenant use only. Users will be asked to review and agree to the following conditions.
WI-FI Terms and Conditions of use
Please read the following carefully before using this wireless service. You may not use this wireless service without accepting these Terms and Conditions.
Acceptance of Terms and Conditions
By using the Wi-Fi system, you represent, acknowledge and agree that you have read, understand and agree to the terms.
If you do not agree to the Terms, you are not permitted to, and must not, use the Wi-Fi System. Your electronic acceptance of the Terms by clicking on "Accept" on the Wi-Fi System sign-up/log-in page and use of the Wi-Fi System represents your agreement to the Terms and has the same effect as if you had actually signed the Terms. The effective date of the Terms is the date that you click on "Accept".
Description of WI-FI System/Service Availability
The County of Wellington provides access to the internet for educational, informational, and recreational purposes as part of its mission to enhance the quality of life for Housing Services tenants (“Wi-Fi users").
Enabled locations may not be available in all areas of the building, and may not always be operational. You understand and agree that temporary interruptions of the Wi-Fi System may occur as normal events in the provision of the Wi-Fi System.
County of Wellington makes no guarantees in regards to the performance or availability of this system, and will not be held liable for losses that occur as a result of system performance or unavailability.
Access to the Internet
The County of Wellington uses a filter that operates to block access to certain prohibited content but it is impossible to filter all content that may be offensive, illegal, or harmful. You acknowledge that if you access the Internet you may receive or be exposed to content, goods or services which you consider to be improper, inaccurate, misleading, defamatory, obscene or otherwise offensive.
The County of Wellington cannot guarantee and is not responsible for the accuracy of information obtained through Internet. The accuracy of the information is the responsibility of each originator or producer.
Parents or guardians must be aware that some information on the Internet is of a mature nature and may not be what they feel is suitable for their children. Parents or guardians are responsible for information selected and accessed by their children. Parents concerned about their children’s use of the Internet are responsible for setting their own standards and guidelines.
The County of Wellington is not responsible for the security of the information and data which you transmit using this service. Wi-Fi users are responsible for their security and privacy. There are privacy and security risks associated with wireless communications and the Internet in general. Do not share sensitive information over unsecured networks.
Wi-fi user will indemnify the County of Wellington, their representatives, employees, agents, affiliates, suppliers and licensors from and against any third party claim arising from or in any way related to your use the Wi-Fi system, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. Under no circumstances shall either the County of Wellington or its suppliers be liable for incidental, consequential, indirect, or special damages of any nature, or for any lost revenues, lost profits or loss of business regardless of the cause of action, and whether or not foreseeable.
The County of Wellington will not be held responsible for any charges incurred by users of the Internet.
ACCEPTABLE USE POLICY
Wi-Fi Users are expected to use these resources in a responsible manner, consistent with the educational, informational and recreational purposes for which they are provided, and to follow the rules and regulations.
Responsible, ethical use of the Internet includes:
• Using the Internet for educational, informational, and recreational purposes only; not for unauthorized, illegal or unethical purposes.
• Not attempting to modify or gain access to computer files, passwords, or data belonging to others; not seeking unauthorized access to any computer system or network.
• Not sending, receiving, or displaying text/graphics which are illegal or may reasonably be construed as obscene or offensive.
• Acknowledging that the County of Wellington reserves the right to monitor and/or review any and all aspects of this system in order to protect itself and other users of this system.
By accepting this agreement and accessing the wireless network, you acknowledge that you are of legal age, you have read and understood, and agree to be bound by this agreement.
• You agree that you have read and understood the Wi-Fi usage & disclaimer terms and conditions and Acceptable Use Policy.
• Your access to the network may be blocked, suspended, or terminated at any time for any reason.
• You agree not to use the wireless network for any purpose that is unlawful or otherwise prohibited and you are fully responsible for your use.
• The wireless network is provided "as is" without warranties of any kind, either expressed or implied.
Maintenance and Repairs
If you have a maintenance request, the Custodian and/or Maintenance Department will respond as quickly as possible.
Tenants living in apartment units should complete a Maintenance Request Form either online, or on paper located in the main lobby area or on the maintenance room door. Tenants in family units should call the Maintenance Department directly to request maintenance service or complete the online form.
Online Maintenance Request Form
During Regular Office Hours Maintenance can be reached at 519-824-7822 (press #2)
After hours emergency maintenance repairs 519.824.7822 or toll free 1.877.668.9442
When the office is closed, the after-hours service is available to provide maintenance service for emergencies only.
What is an emergency?
- Fire Event (a fire has occurred in the unit or building)
- Water flood (significant water that cannot be contained)
- Loss of Power (in unit only, building wide may be a result of an area outage)
- Fire/Life safety (smoke/co detectors not working)
- Locked out of unit/building
Prior to calling for the below, follow troubleshooting steps under Non-Emergency Maintenance section:
- No heat (during low temperatures, <18°C)
- Clogged toilet (where only one toilet is available in the unit)
- Unsecured unit (a door or window is not able to be locked)
- Flooding Basement due to Stormwater
- Unfortunately, there are no steps available until the storm has ceased.
- Please report flooding to the after-hours service.
- Resident may attempt to reduce damage by creating barriers around sensitive equipment (furnace and Hot Water Tank) and moving personal items to higher ground.
After the resident has attempted to resolve, if the issue is still present and cannot wait for the next business day, we recommend tenants call our after-hours service for assistance.
Please ensure that all non-urgent maintenance issues are reported during working hours.
Please note that staff will not address non-emergency issues until the next business day.
No Heat? Check this list first before you call.
- Check your programmable thermostat batteries. If the display in not on, replace the batteries.
- Check the furnace power switch is in the ON position. You will find the furnace power switch near the furnace, either high on the wall or on the basement ceiling. It appears similar to a light switch and indicated the “On” position.
- Check the circuit breaker. It can be found in the main electrical panel of your home the furnace breaker will be labelled with a number of the corresponding breaker. A tripped breaker will appear to be in a centre or neutral position. To reset it, turn the breaker all the way off and back on again.
- Ensure the motor compartment door of the furnace is properly closed. For safety reasons, the motor will not work if the door is open.
- If the outside temperature is below 18°C, you have completed these steps and still have no heat please contact the emergency maintenance line.
Electric baseboard heaters
- Putting things in front of or on top of baseboard heaters and vents is a fire hazard and can also stop the heating system from working properly.
- Check your programmable thermostat batteries. If the display in not on, replace the batteries.
- Check the circuit breaker. It can be found in the main electrical panel of your home the furnace breaker will be labelled with a number of the corresponding breaker. A tripped breaker will appear to be in a centre or neutral position. To reset it, turn the breaker all the way off and back on again.
- If the outside temperature is below 18°C, you have completed these steps and still have no heat please contact the emergency maintenance line.
Clogged Toilet
- Use a plunger and place the cup over the outlet opening at the bottom of the toilet bowl (hint: a flanged plunger works best on toilets).
- Pour enough water into the bowl to cover the rubber cup.
- Plunge down and up rapidly but be careful because some contents will splash.
- Pour a bucket of water into the bowl. If the water passes through, flush toilet a few times to help wash debris through the drain.
- Some blockages are not easily cleared. If this happens, we recommend residents call the Maintenance Department. A reminder that only human waste and toilet paper should be flushed down a toilet. If it is found that the blockage is from foreign objects flushed down the toilet, you may be subject to tenant charges.
Please never use chemical clog removers such as “Draino” or “Liquid Plumber” as it damages the drainage system.
Appliances
- If an appliance does not work, check first to be sure that it is plugged in.
- Check the circuit breaker. It can be found in the main electrical panel of your home the breaker will be labelled with a number of the corresponding breaker. A tripped breaker will appear to be in a centre or neutral position. To reset it, turn the breaker all the way off and back on again.
Pests
If you have pests (e.g. bedbugs, cockroaches, etc.) in your unit, please contact Maintenance during business hours.
Pest treatment is a cooperative activity and requires participation from both the landlord and the tenant in order to increase our chance of pest elimination. Please follow all preparation instructions prior to contractor arrival for treatment.
Lock Changes
If you wish, you may arrange with County of Wellington Housing Services to change your lock. A fee will be charged when you request a lock change, and this fee must be paid in full before the lock change can take place. Please contact our office for further information.
Annual Unit Inspections
The Maintenance Department conducts unit inspections every year to ensure that the units are safe and maintained in accordance with the Residential Tenancies Act and Property Standards. Staff will schedule inspections and provide notice to residents annually; residents shall not impede or prevent inspections of the units/property.
Open Fires – Apartment Buildings, Townhouses, and other multi-residential properties
Tenant created open air fires are not permitted on our premises.
Open Fires – Semi & Detached Single Family Dwellings
Where the leased premises includes a private and enclosed rear yard. Please refer to the following:
The Ontario Fire Code prohibits all forms of outdoor burning unless the burning is approved by the Fire Chief or the burning consists of a small fire that is contained and used to cook food on a grill or a barbecue. The reason for such a prohibition is to limit fires from occurring throughout municipalities that places people in danger and leads to the destruction of our environment.
Should you have questions concerning this topic or other areas of fire safety, feel free to contact your local Fire Department and an officer will assist you.
Electrical Safety
Tenants are not permitted to make alterations to the unit without authorization of the landlord.
It is a requirement under the Ontario Electrical Safety Code (OESC) that all electrical work performed within our housing units and buildings be recorded and inspected by the ESA.
Oxygen equipment shall be kept 1.5m away from any electrical equipment that produces sparks.
Do not store items within one meter of electrical panels.
Feeders & Wildlife
Tenants are not permitted to install or maintain wildlife feeders on or near the leased premises. Feeders can introduce invasive forms of wildlife into the property/building causing significant damage and health risks.
We encourage residents to refrain from leaving food or other organic material accessible to wildlife and dispose of all garbage/waste in appropriate containers and methods.
Snow Removal
During the winter months, the County of Wellington has contracted with snow removal vendors to ensure the parking lots, sidewalks and other exterior areas are clear of snow and ice at our apartment buildings and multi-residential complexes.
Occasionally throughout the season we will require residents to remove their vehicles from parking lots in order to remove excessive snow build up to ensure the safety of all residents and guests.
Tenants of Semi & Detached single family dwellings are responsible for clearing their own driveway and walkways to their units.
Satellite Dishes & Exterior Equipment
Satellite dishes from providers are not permitted to be affixed to the building at any time. In addition, any tenant owned equipment is not permitted to be affixed to any building or installed in any common area without permission of the landlord. Damage to the building or property may be charged back to the tenant.
Intercom
Ensure you have a working phone handset plugged into the wall phone jack for use of your intercom. If you have subscribed to fibre or internet-based phone services, your intercom will still require a separate handset connected to your wall phone jack for use as it is wired within the building and does not use internet services.
Please refer to the tenant handbook for further information on maintenance items and basic maintenance requirements of your unit.