RIDE WELL

RIDE WELL is available to anyone in the County of Wellington with the following caveats:

• Customers must be 18 or older to ride the service alone.
• Customers who are 13 to 17 years old can ride the service alone with a Youth Consent Form waiver signed by a parent or guardian and submitted before the ride.

Download a Youth Consent Form

• Customers under the age of 13 must be accompanied by a parent or guardian and, in accordance with Ontario's Highway Traffic Act, car seat guidelines, customers are responsible for providing a car seat or booster seat if travelling with young children. Customers are responsible for securely installing and uninstalling the car seat or booster seat for their trip in RIDE WELL vehicles.

Fares are set at $0.60 per kilometer, per person, with a minimum fare of $5.00 and a maximum fare of $40.00 each way. If you have additional passengers, they're discounted at 50%.

Credit cards* are the only form of payment accepted. Customers will input their credit card information into the app or website prior to booking their rides. If booking by phone, a phone operator will assist you in setting up an account and booking rides with your credit card.

Customers only need to pay their generated fares with their credit cards; no tipping is required.

*All major Credit Cards are accepted with the exception of Discover Card and American Express.

Please note: If you plan to take a different service prior to, or following your RIDE WELL ride, you will need to purchase the fare with the other service provider as per their policies.

All refunds will be provided in ride credits. Ride credits are shown on the payment screen when booking through either the mobile app or website. The following cancellation policy applies to all cancellations:

1. If a rider cancels their ride more than 5 minutes after they are sent the "vehicle on the way" message (or when this is shown in their app) or the vehicle has driven more than 4km, whichever occurs first, the rider is credited their ride amount less a $3.50 cancellation fee.
2. If a rider does not show up for pickup within 5 minutes, they are credited their ride amount less a $5.00 no-show fee.
3. If a rider is shown on their app that the driver is going to be more than 15 minutes late for pickup or 15 minutes late for their drop-off and they cancel their ride or are a no-show, they are given full refund in ride credits.

RIDE WELL does not operate on public holidays. Please see a comprehensive list of holidays/non-operating dates below for 2025. 

RIDE WELL service may be non-operational outside these dates as well, due to incidents such as inclement weather. Please see our inclement weather policy for more details.

In the presence of unsafe driving conditions, RIDE WELL service may be cancelled. Any rides that are cancelled as a result of poor weather conditions will be fully refunded. Notice of cancellations will be posted on Wellington County social media (Facebook, Twitter, and/or Instagram), on www.ridewell.ca, and on the mobile app and website. Our toll-free phone line, 1.833.900.RIDE (7433), will also have details of cancellations.