Social Services

COVID-19 Information and Updates

In an effort to slow the spread of COVID-19, County of Wellington Social Services offices are closed to the public until further notice. Social Services continues to provide service over the phone, by mail and through electronic communication. Please see below for service options.

Dropping off documents?
Please use the drop boxes location on the exterior of our office buildings.

Need to contact our staff?
Please contact staff directly by phone/email or speak to our reception staff by phone for assistance at 519.837.6274

Need to apply for assistance?
You can apply online or contact us by phone for assistance at 519.837.6274

Pre-arranged in-person services
Call ahead to arrange a time to visit us to complete the following in-person transactions:
1. Signing your new lease with Housing
2. Picking up an assistance cheque

In-person rent payment is not available at this time.

For all tenants that currently use Debit/Interac for rent payments or pay in person, we request that you would consider alternate options for rent payment for the next few months. This will help us all to maintain safe social distancing, and reduce community transmission of infections. This is a reminder that it is a tenant responsibility to pay rent on time, and we understand this situation may be challenging so we want to support you in making arrangements where possible. Please contact the Housing Services office if you are able to make alternative arrangements to paying rent in person, including but not limited to:
 - Pre-Authorized Payments
 - Cheques; mailed to the office or dropped off at the office mailbox
 - Post-dated cheques (only accepted for rent payments after the first month's rent)
 - Ontario Works (OW) pay direct system
 - Ontario Disability Support Program (ODSP) pay direct system

We appreciate your understanding and flexibility as we work to slow the spread of COVID-19.

 

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Social Services Privacy Notice

The privacy of your personal information is important to us. The County of Wellington Social Services
Department is accountable for keeping your personal information secure. All personal information created, held or collected by the County of Wellington is protected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Please refer to the Social Services Privacy Notice for more information.

© 2020 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909