Housing Services

In an effort to slow the spread of COVID-19, County of Wellington Social Services offices are closed to the public until further notice. Social Services continues to provide service over the phone, by mail and through electronic communication. Please see below for service options.

Dropping off documents?
Please use the drop boxes location on the exterior of our office buildings.

Need to contact our staff?
Please contact staff directly by phone/email or speak to our reception staff by phone for assistance at 519.837.6274

Need to apply for assistance?
You can apply online or contact us by phone for assistance at 519.837.6274

Pre-arranged in-person services
Call ahead to arrange a time to visit us to complete the following in-person transactions:
1. Signing your new lease with Housing
2. Picking up an assistance cheque

In-person rent payment is not available at this time.

For all tenants that currently use Debit/Interac for rent payments or pay in person, we request that you would consider alternate options for rent payment for the next few months. This will help us all to maintain safe social distancing, and reduce community transmission of infections. This is a reminder that it is a tenant responsibility to pay rent on time, and we understand this situation may be challenging so we want to support you in making arrangements where possible. Please contact the Housing Services office if you are able to make alternative arrangements to paying rent in person, including but not limited to:
 - Pre-Authorized Payments
 - Cheques; mailed to the office or dropped off at the office mailbox
 - Post-dated cheques (only accepted for rent payments after the first month's rent)
 - Ontario Works (OW) pay direct system
 - Ontario Disability Support Program (ODSP) pay direct system

We appreciate your understanding and flexibility as we work to slow the spread of COVID-19.

COVID-19 Information and Updates

The County of Wellington is the Consolidated Municipal Service Manager (“Service Manager”) for the City of Guelph and the County of Wellington. The City of Guelph is a separated municipality and the County of Wellington is comprised of seven lower tier municipalities: Town of Minto, Township of Wellington North, Township of Mapleton, Township of Centre Wellington, Town of Erin, Township of Guelph/Eramosa, and Township of Puslinch.

As the Service Manager for Guelph-Wellington, the County of Wellington is responsible for the delivery and administration of provincially mandated social and affordable housing programmes, as well as initiatives to prevent and address homelessness.

Our Mission

To ensure effective, efficient and fair provision of high quality affordable housing to residents of Wellington County and City of Guelph. The County of Wellington Housing Services strives to create innovative solutions to local housing needs, in an atmosphere of cooperation with our tenants and the local community.

What We Do

  • Deliver programmes across the housing continuum, from homelessness prevention initiatives to homeownership down payment grants
  • Own and operate 1189 rent-geared-to-income (RGI) units and 131 units of affordable housing
  • Provide financial support and legislative oversight to 20 non-profit housing providers and housing co-operatives located in the County of Wellington and the City of Guelph who support over 1000 rent-geared-to-income units and nearly 500 affordable market rental units
  • Provide funding and resources to support the development of affordable housing, operated by external housing partners in Guelph-Wellington
  • Offer varied levels of support to individuals and families who need help finding and keeping a home
  • Lead the Guelph-Wellington Built for Zero-Canada Campaign, a national movement to end chronic homelessness
  • Administer funding for housing stability programmes across the Service Manager Area and fund emergency shelters in Guelph

cartoon graphic of neighbourhood

Please contact the Housing Services office if you are able to make alternative arrangements to paying rent in person, including but not limited to:

 

Pre-Authorized Payments;

Cheques; mailed to the office or dropped off at the office mailbox;

Post-dated cheques; (only accepted for rent payments after the first month’s rent)

Ontario Works (OW) pay direct system;

Ontario Disability Support Program (ODSP) pay direct system.

© 2020 County of Wellington, 74 Woolwich St. Guelph, Ontario N1H 3T9, T 519.837.2600, TF 1.800.663.0750, F 519.837.1909